Employer Resource Library

Top 10 customer retention strategies for small businesses

10 customer retention strategies that work for small businesses. Customer retention is a must-have to increase the revenue and goodwill of the company.

How to write the perfect candidate rejection email? (with 4 samples)

A candidate rejection email is a formal letter sent to rejected candidates to inform them that they're not moving forward to the next stage of your hiring.

7 Ways To Prevent And Manage Employee Attrition

Is your organisation struggling to maintain its workforce? Can not convince your employees to stay? Here are 7 ways to prevent and manage employee attrition.

Breakup of Salary: The 11 components of salary

A comprehensive breakup of salary has components such as CTC, allowances, and deductions. Learn the various salary segments and their calculations.

What is casual leave (with application samples)?

A casual leave application is a formal, written request that you must submit to your employer if you want to take time off for unforeseen circumstances.

Meaning of relieving letter (with samples)

Relieving letters are an essential element of the employee resignation process. Learn the meaning of relieving letter and how to utilize customizable samples.

How to Develop Call Centre Scripts for Employees

Call centre scripts can help your employees expertly solve your customers' issues. Learn how to develop call centre scripts for your employees with examples.

7 Objectives Of Human Resource Management (And How To Achieve Them)

Understanding the objectives of human resource management is the key to achieving business goals. Learn about these objectives and how to accomplish them.

Outbound Call Centres: Outbound call meaning and how to hire and manage outbound sales people

Outbound calling is a vital tool for the success of an organization. Learn about outbound call meaning and strategies to build an effective outbound team.

Company Policies: 10 Policies To Consider For Your Business

A solid company policy outlines how the organisation should function and address complex situations. Learn how to draft broad and inclusive company policies.

What is the minimum wage in India: Laws and Policies

What is the minimum wage in India? The minimum wage is a level of income for the skilled and unskilled workers to ensure sustaining standard of living.

Salary revision, arrear and bonus payment in India

Salary revision is simply revising your salary. Salary arrears are salary hikes carried forward from previous months to be paid in the current month.

Job Application Forms (With Samples and Template)

Looking to streamline your hiring process? Learn how to create job application forms that help you collect applicant data and shortlist the right candidates.

Privilege Leave Meaning: A guide for employers

Discover the privilege leave meaning and the component to consider in the policy in order to promote optimal employee productivity and an efficient workplace.  

How to Measure Customer Satisfaction

Want to retain your customers and keep them happy? Learn how to measure customer satisfaction by conducting surveys, collecting data and tracking KPIs.

10 employee benefits ideas

Employee benefits can draw top talent and aid in their retention. Discover ideas for employee perks you can implement to increase employee satisfaction.

First call resolution: FCR Meaning and How to improve it at your call centre

The efficiency of your call center can be evaluated using the FCR metric. Discover FCR meaning and strategies to increase the FCR rate of your organization.

Comp Off: 10 things you should know

Compensatory or comp off is a type of leave granted to employees as compensation for overtime or work on leave days.

Live Chat Services: How To Hire, Manage And Retain A Support Team

The strength of your firm depends on you hiring the proper people for your live chat services. Learn how to hire live chat support team.

New Employee Paperwork Checklist

Just hired a recruit but intimidated by new employee paperwork? Here is an extensive new hire paperwork checklist to help you quickly onboard your new employee.

New Hire Onboarding Checklist

A new hire onboarding checklist is a way to organize the steps involved in guiding fresh hires through their initial days at a company.

4 Job offer letter formats for every situation (with examples)

Sending a job offer to a candidate is never easy. Use the offer letter formats from our examples and send a standout job offer!

Resume vs. Curriculum Vitae: Guide for Employers

Learn about the key differences between a resume vs cv to speed up the screening process and make hiring better candidates more convenient than ever.

On-Roll Vs Off-Roll Employees

Looking for a new hire but can not decide between hiring an on-roll or off-roll employee? Here are their pros and cons to help you make the right hire.

What Is The Meaning Of CTC (Cost to company) And How To Calculate It?

CTC means the cost to company. CTC is basically the sum total of direct benefits, indirect benefits, and statutory deductions on a yearly basis.

What is call center outsourcing?

Call center outsourcing is the practice of contracting out a company's telephony-related tasks to a qualified external vendor.

Contact Center Services vs Call Center: A Guide for Managers

Here's a managerial guide to everything you need to know about call center vs contact center services to make the right choice for your business.

5 steps to starting a business in India

When starting a business, there are a number of business fundamentals you should be aware of. Learn how to launch your business in 5 straightforward steps.

Top 10 HR policies for Indian Employers

Company HR policies are the principles that help in managing the staff. HR policy for a private limited company in India is essential for the growth of staff.

How to write an employee verification letter (with samples)

Upon the request of various parties, you can issue an employee verification letter. Discover how to draft one using easy-to-customize templates.

10 Steps to Check Candidate References

Looking to shortlist candidates while hiring for a new role? Here are 10 steps to check candidate references and ensure that you hire the right employee.

10 call center agent skills (and how to interview for them)

When hiring a call center agent, you must search for specific soft and hard skills. Find out what skill to look for and how to conduct a skills-based interview.

A Guide To Sick Leave, Sick Leave Application Samples You Need

Every employee is entitled to avail of sick or medical leave in case of sickness. A sick leave application officially documents your absence from work.

Unlimited Vacation Policy: Pros And Cons To Consider For Indian Employers

Thinking about implementing an unlimited vacation policy? Here's all you need to know about unlimited PTO to help you hire and retain top-tier talent.

20 New Employee Welcome Messages

Just hired a new employee? Here are 20 new employee welcome messages to send to your new recruits and help them kickstart their journey at your company.

Maternity Leave: A Guide For Employers

Maternity leave policy is an extensive subject. Get an in-depth view of maternity leave and the components that make up a thorough maternity leave policy.

Application for holiday leave guide for employers

Application for holidays sent by employees can be a challenge to manage. Learn how to draft a leave policy and address leave applications effectively.

What is Lateral Hiring and Recruitment?

Looking to make an experienced hire? Here is all you need to know about lateral hiring and recruitment so you can discreetly hire successful professionals.

Top 14 best interview questions to ask a candidate

For successful hiring, interviewers must prepare the best interview questions. So, let's jump into the 14 best interview questions to ask a candidate.

One-day leave email guide for employers

Processing a one-day leave email requires a thorough procedure. Learn how to draft a one-day leave policy and manage time off applications effectively.

10 Work From Home Benefits for Employers

Looking to provide your employees with the option to work from home? Here are 10 work from home benefits for employers.

A Guide To Employee Background Verification For Employers

Background verification is essential for identifying applicants with a clear record to prevent job fraud. Learn how to carry out background checks effectively.

A Complete Guide To Leave, Attendance And LOP Days For Employers

A reliable workforce system and attendance management go hand in hand. Learn all there is to know about leave types, LOP days, and loss of pay calculation.

How Indeed Can Support a Digital Recruitment Process

From coordinating interviews to making the hire, Indeed is here to support you with whatever you need in this time, and we will continue to provide you with the tools you need for your hiring process.

Best Practices for Virtual Interviews

Learn how you can conduct virtual interviews in a successful way to ensure your hiring efforts remain fruitful during remote or hybrid work setups.