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What is operations management?

In this article, learn about operations management, its purpose and goals, types, challenges and the best practices for operations management in the workplace.

Problems Faced By Women Entrepreneurs In India

The major problems faced by women entrepreneurs in India are the lack of funds, gender inequality and lack of industry knowledge and education.

How To Set (And Reach) Professional Goals As A Business Leader

Learn how to set actionable and realistic professional goals as a business leader at any time of the year, with the SMART framework and proper planning.

What Is Dropshipping and How Does It Work?

Learn what is dropshipping business, uncover its advantages and disadvantages, and gain insights into key strategies for success in the industry.

Top 10 customer retention strategies for small businesses

10 customer retention strategies that work for small businesses. Customer retention is a must-have to increase the revenue and goodwill of the company.

How to Develop Call Centre Scripts for Employees

Call centre scripts can help your employees expertly solve your customers' issues. Learn how to develop call centre scripts for your employees with examples.

7 Objectives Of Human Resource Management (And How To Achieve Them)

Understanding the objectives of human resource management is the key to achieving business goals. Learn about these objectives and how to accomplish them.

Company Policies: 10 Policies To Consider For Your Business

A solid company policy outlines how the organisation should function and address complex situations. Learn how to draft broad and inclusive company policies.

Outbound Call Centres: Outbound call meaning and how to hire and manage outbound sales people

Outbound calling is a vital tool for the success of an organization. Learn about outbound call meaning and strategies to build an effective outbound team.

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How to Measure Customer Satisfaction

Want to retain your customers and keep them happy? Learn how to measure customer satisfaction by conducting surveys, collecting data and tracking KPIs.

First call resolution: FCR Meaning and How to improve it at your call centre

The efficiency of your call center can be evaluated using the FCR metric. Discover FCR meaning and strategies to increase the FCR rate of your organization.

What is call center outsourcing?

Call center outsourcing is the practice of contracting out a company's telephony-related tasks to a qualified external vendor.

What Is The Meaning Of CTC (Cost to company) And How To Calculate It?

CTC means the cost to company. CTC is basically the sum total of direct benefits, indirect benefits, and statutory deductions on a yearly basis.

Contact Center Services vs Call Center: A Guide for Managers

Here's a managerial guide to everything you need to know about call center vs contact center services to make the right choice for your business.

5 steps to starting a business in India

When starting a business, there are a number of business fundamentals you should be aware of. Learn how to launch your business in 5 straightforward steps.

On-Roll Vs Off-Roll Employees

Looking for a new hire but can not decide between hiring an on-roll or off-roll employee? Here are their pros and cons to help you make the right hire.

How Indeed Can Support a Digital Recruitment Process

From coordinating interviews to making the hire, Indeed is here to support you with whatever you need in this time, and we will continue to provide you with the tools you need for your hiring process.