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Account Manager Job Description: Top Duties and Qualifications

An account manager manages all processes related to clients including data collection and analysis, resolving customer complaints, managing sales, and enhancing the entire customer experience. Their duties include working with different internal teams in order to make sure the client’s needs are understood and successfully met.

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Account Manager Duties And Responsibilities

The account manager’s primary responsibility is to oversee all matters pertaining to customer accounts. Following customer onboarding, the account manager is in charge of documenting the client’s requirements, concerns, or other requests. Additionally, they are responsible for strengthening current consumer ties and establishing lasting alliances. An account manager is also accountable for maintaining continuous contact with clients, as well as trying to identify the products or services that best meet each client’s unique needs. Additionally, they collaborate with different departments as and when required to provide an enhanced client experience. Other responsibilities of an account manager may include: 

  • Collecting relevant information about customers’ behaviour and analysing the data to track new opportunities
  • Acting as a representative of the client inside the organisation to ensure client satisfaction
  • Providing updated information to the client about new products or services to make upsells
  • Collaborate with sales team to identify and grow opportunities within territory
  • Preparing analytical reports about the progress of customer relationships and presenting them to the management
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Account Manager Job Description Examples:

Example 1

Experience:6 to 8 years

Notice period: Immediate joiners

Location:Hyderabad(Uppal)

Only Females are Preferred

Company Description:

At ClientServer Technology Solutions, we focus on providing innovative, best-in-class consulting, IT solutions and services that help our clients achieve their business objectives. Our aim is to make it a joy for all our clients and employees to work with us. As an organization, we value excellence, customer satisfaction, and teamwork, and we are committed to creating an environment that fosters personal and professional growth.

Role Description

This is a full-time on-site role for an HR Manager located in Hyderabad. As an HR Manager at ClientServer Technology Solutions, you will be responsible for overseeing all human resources activities, including but not limited to recruitment, employee relations, benefits administration, compliance, performance management, and employee development.

Qualifications

  • Bachelor's degree or higher in Human Resources Management or related field
  • Minimum of 7 years of experience in human resources management, with a focus on employee relations, performance management, and compliance
  • Excellent communication, interpersonal, and conflict resolution skills
  • Strong knowledge of HR legal and compliance regulations
  • Ability to handle sensitive and confidential information with discretion
  • Demonstrated ability to manage multiple tasks and projects simultaneously, prioritize effectively, and meet deadlines
  • Knowledge of HRIS systems and tools, MS Office Suite, and other related software
  • Experience in the technology sector is a plus
  • SHRM Certified Professional (SHRM-CP) or Senior Certified Professional (SHRM-SCP) certification is preferred

    Job Type: Full-time

    Salary: ₹30,000.00 - ₹35,000.00 per month

    Schedule:
  • Day shift



    Education:
  • Bachelor's (Preferred)

    Experience:
  • Business development: 7 years (Preferred)
  • total work: 8 years (Preferred)

    Language:
  • English (Preferred)


    Work Location: On the road

    Speak with the [phone number]

    • Example 2

    We are an independent, creatively driven full-service advertising agency. Our services include brand strategy, brand design, brand experience, digital marketing, and brand communication. The Concept Co has been in the industry for almost a decade and is located in Lower Parel. We have worked with brands like Jo Malone, Her Story, Popley Eternal, Papa don't preach by Shubhika and Nirav Modi.

    Responsibilties:

  • Research prospective accounts in targeted markets, pursue leads and follow through to a successful agreement.
  • Understand the target markets, including industry, company, project, company contacts and which market strategies can be used to attract clients.
  • Collaborate with design and sales teams to ensure that requirements are met.
  • Maintain relationships with current clients and identify new prospects within the area you have been assigned.
  • Possess a strong understanding of our services, our competition in the industry and positioning.
  • Follow the latest industry developments and stay up-to-date on corporate competitors.

    Qualifications:

  • A proven sales record and keen interest in growing sales.
  • Strong communication skills in English and Hindi (other languages also preferred )
  • Keen knowledge in advertising, branding and visual merchandising.

    Job Type: Full-time

    Schedule:
  • Day shift



    Ability to commute/relocate:
  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

    Education:
  • Bachelor's (Preferred)


    Speak with the [phone number]

    • Example 3

    Responsibilities & Duties

  • Supervising all the activities connected to Accounts and duties discharged by my colleagues such as Routine and Regular Bank Transactions, Payments Receipts, Sales, sales Invoices, Purchases, Purchase Orders, supervising the Day to day transactions discharged by staff in the Accounts section
  • Ddugky, center wise maintenance, Accounts preparation of UC and Documentation for each center for Grant release.
  • Coordinating with other staff and Department Heads in the matters like Grant claims or Loan and Interest matters of NSDC, Ddugky, PMKK
  • Ensuring successful processing of all Transactions pertaining to Ddugky such as Bank Transactions, Documentation, Accounting and Payments such as Rentals, Hostel Payments Salary, Reconciliation, Infrastructure matters and payments.
  • Reconciling all 11 Ddugky Bank Accounts, Accounting in Tally, Reconciling Bank and Tally Transactions.
  • H.O Salary Accounting in Tally and Reconciling Salary Payments
  • Directors Salary and other claims such as travelling etc.,
  • Preparing PMKK Partners Reports
  • Reconciliation of Individual Ledger Accounts Maintained in Tally
  • Coordinating with the CFO, Auditors for Certification of documents for Submission to Govt./ Department

    Skills & Experience Required

  • 1 Masters in Commerce/Commerce Degree with Articles
  • 2 Should be Well-versed in handling All type of Accounting and Auditing Matters
  • 3 Proficient in M.S Office (Excel, Word, PowerPoint) for preparation of various reports. Tally ERP-9 and GST.

    Job Type: Full-time

    Salary: ₹14,984.82 - ₹35,000.00 per month

    Benefits:
  • Health insurance

    Ability to commute/relocate:
  • Bengaluru, Bengaluru - 560010, Karnataka: Reliably commute or planning to relocate before starting work (Required)

    Experience:
  • total work: 5 years (Preferred)

    Speak with the [phone number]

    • Example 4

    JD for Key Account Manager

    Role: Key Account Manager

    Role Category: Mid-Level Management

    Functional Area: Sales, Operations and Customer Service

    Employment Type: Full-Time, Permanent

    Experience Preferred: Minimum 5 years

    Location: Goa

    Dear Applicants,

    We have an exciting job opportunity with Minko, a growing Fintech Startup based in Goa.

    Job Description:
  • Own the onboarding, product training and support function of Minko Seller Partners once the deal is closed by sales and BD team
  • Maintain relationship with the partners by providing support, information and guidance while at the same time recommending new opportunities and service improvements
  • Collect constant feedback from the partners and work with Minko product team to lay down the requirements and enhancements required
  • Serve as the link of communication between key customers and internal teams
  • Ensure consistent performance reporting, detailing seller satisfaction, complaints and improvements feedback to the senior management
  • Cross sell Minko’s new or other products to the existing partners to improve ARPU (average revenue per user)
  • Execute the complete acquisition, closure & sign up formalities (Contract Signing)
  • Serve as the lead point of contact for all enterprise account management matters
  • Build and maintain strong, long-lasting partner relationships
  • Ensure the timely and successful delivery of our solutions according to enterprise partner needs and objectives
  • Assist with challenging client requests or issue escalations as needed

    Skills and Experience Required:
  • Graduation diploma or its equivalent
  • Prior Enterprise Sales and Support in the Fintech, FMCG, Telecom, or Banking sector
  • Flexibility with office timing depending upon business requirements
  • Understanding of financial and banking transaction flows
  • Good communication within the team
  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Demonstrate leadership qualities.
  • High computer literacy and ability to learn new software.
  • Knowledge of customer success processes.
  • Experience in document creation.
  • Patient and active listener.
  • Passion for service.
  • Proficiency in English, Hindi, Marathi

    Job Type: Full-time

    Salary: ₹50,000.00 - ₹75,000.00 per month

    Benefits:
  • Cell phone reimbursement
  • Health insurance
    Schedule:
  • Day shift
    Supplemental Pay:
  • Performance bonus

    Ability to commute/relocate:
  • Panjim, Panaji - 403001, Goa: Reliably commute or planning to relocate before starting work (Required)

    Experience:
  • total work: 3 years Start Date: 01/07/2022

    • Example 5

    Job Description:

  • Own the onboarding, product training and support function of our Seller Partners once the deal is closed by sales and BD team
  • Maintain relationship with the partners by providing support, information and guidance while at the same time recommending new opportunities and service improvements
  • Collect constant feedback from the partners and work with our product team to lay down the requirements and enhancements required
  • Serve as the link of communication between key customers and internal teams
  • Ensure consistent performance reporting, detailing seller satisfaction, complaints and improvements feedback to the senior management
  • Cross sell our products to the existing partners to improve ARPU (average revenue per user)
  • Execute the complete acquisition, closure & sign up formalities (Contract Signing)
  • Serve as the lead point of contact for all enterprise account management matters
  • Build and maintain strong, long-lasting partner relationships
  • Ensure the timely and successful delivery of our solutions according to enterprise partner needs and objectives
  • Assist with challenging client requests or issue escalations as needed

    Skills and Experience Required:

    · Graduation diploma or its equivalent

    · Prior Enterprise Sales and Support in the Fintech, FMCG, Telecom, or Banking sector

    · Understanding of financial and banking transaction flows

    · Good communication within the team

    · Highly organized and able to multi-task.

    · Self-driven and proactive nature.

    · Excellent communication and interpersonal skills.

    · Demonstrate leadership qualities.

    · High computer literacy and ability to learn new software.

    · Knowledge of customer success processes.

    · Experience in document creation.

    · Patient and active listener.

    · Passion for service.

    · Proficiency in English, Hindi, Marathi

    Job Type: Full-time

    Salary: ₹600,000.00 - ₹900,000.00 per year

    Schedule:
  • Day shift

    COVID-19 considerations:
    Everyone wears a mask

    Ability to commute/relocate:
  • North Goa , Goa - 403 505, Goa: Reliably commute or planning to relocate before starting work (Required)

    Education:
  • Bachelor's 5 years (Required)

    • Example 6

    Skillset required:

    1. Understanding of Account management and development.

    2. Client relationship Management.

    3. Appointment setting – LinkedIn, Email, and calling.

    4. Project management and collaboration.

    Job description:

    1. Appointment setting for Vendors Decision Makers (Microsoft, Cisco, AWS, etc.)

    2. Manage and build relationships with Vendor clients.

    3. Project management of action items and deliverables.

    4. Manage and build accounts based on insights.

    5. Collaborate with different departments to execute POA.

    6. Should have experience working with Channel, Vendor, or Partners.

    Job Type: Full-time

    Salary: ₹300,000.00 - ₹600,000.00 per year

    Benefits:
  • Internet reimbursement
  • Provident Fund
  • Work from home
    Schedule:
  • Night shift

    Application Question(s):
  • What is your current fixed pay?
  • Are you having US market experience?
  • Are you comfortable with US Start Date: 01/07/2022

    • What Does An Account Manager Do?

    In order to keep clients informed, account managers frequently communicate with them via a variety of channels. The account manager records all client inputs with explicit guidelines during interactions and relays them to the necessary teams for optimal implementation. To investigate networking prospects and find areas where the business has to improve in order to keep customers, they may additionally often personally visit clients. They anticipate consumer behaviour and attempt to defuse difficult situations by staying on top of accounts. A large portion of the account manager’s duties involves interacting with both internal and external shareholders.

    Account Manager Skills And Qualifications

    Detail-oriented, diligent, and hard-working professionals make for a good account manager. They should be very organised in order to efficiently be able to maintain different customer accounts, ensuring every little component in the database is up-to-date. Account managers should be resourceful and have a strong attention span to thoroughly comprehend client needs and provide timely, satisfactory solutions. For an account manager to guarantee that sales objectives are met or exceeded, productivity is essential. Other skills and qualifications of an account manager may include:

    • Ability to handle multiple tasks, such as communication and record keeping
    • Strong verbal and written communication skills
    • Ability to adapt to fast-paced working environments
    • Ability to collect and process vast information
    • Analytical thinking to come up with progress plans
    • Solid understanding of industry trends
    • Extensive knowledge of the company’s products or services
    • Ability to collaborate with lead teams
    • Being proactive about customer requirements

    Account Manager Experience Requirements

    Typically, the position requires at least 3–5 years of experience as a customer account manager, account executive, or in a similar role. The experience requirements may vary slightly depending on the size of the organisation and the skills of candidates.

    Account Manager Education And Training Requirements

    The position of account manager requires at least a bachelor’s degree in business administration, sales, management, communication, or any other relevant discipline. Other professional certifications and competency certificates in CRM software may be preferred, but not necessary. Following onboarding, the account manager must complete the required training to comprehend the company’s operations and clientele.

    Account Manager Salary Expectations

    According to Indeed Salaries, the average salary for an account manager in India is ₹4,17,529 per year. This is only the average base salary, and the individual salary may vary depending on the educational qualifications, professional experience, software proficiency, communication skills, company, and location.

    Job Description Samples For Similar Positions

    If your organisation is not exactly looking for an account manager, some similar job description samples include:

    Account Manager Job Description FAQs

    What Are The Differences Between An Account Manager And An Account Executive?

    Despite the fact that the two are used interchangeably, the role of an account manager and an account executive differ slightly. While the account manager is in charge of overseeing all the current accounts and customer connections, the account executive is in charge of obtaining new clients or client accounts. However, sometimes they might do additional duties outside these predetermined tasks.

    Who Does The Account Manager Report To?

    Typically, there can be multiple account managers or executives in the organisation. They often directly report to the account supervisor. However, they may occasionally be additionally required to report to the management group and other stakeholders.

    What Makes A Good Account Manager?

    A potential account manager is empathetic and has a keen comprehension of client needs, emotions, and constraints. They should be capable of having a strategic perspective. Furthermore, they should possess good negotiating skills and have the ability to accept accountability for their actions and outcomes.

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