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Customer Service Associate Job Description: Top Duties and Qualifications

Your job description is the first contact between your company and your new recruit. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Customer Service Associate job title

An effective job title wiil typically include a general term, the level of experience and any special requirements. The general term will optimize your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialized, consider including the specialization in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

  • Customer Service Associate
  • Senior Customer Service Associate
  • Customer Retention Associate
  • Customer Service Associate(Part-Time)
  • Customer Service Representative
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Customer Service Associate Job Description Examples:

Example 1

Job Designation: Customer service Associate

Job Description :



Make outgoing calls to students to brief them about Xperteez Technology courses and based on their interest.

Ask them to attend free career counselling sessions in Xperteez Technology

Follow up with the students in a timely manner to know the status of their visit.

Maintain regular attendance and to arrive at work on time.

Good communication skills in English Required.

Experience in outbound sales voice process preferred.

Designation: Customer Support Executive (Call Centre)

Location: Gurugram, Haryana

Interview Timing: 10AM - 1PM

Salary Range - 18k CTC (16k in-hand) for Freshers and up to 21k for candidates with above 6 months of experience

What are we looking for in candidates?





Good Communication in English (No MTI)

Confidence, Selling Skill, Energetic.

Experienced and Fresher applicable.

Minimum 12th pass.

Immediate Joiner - Same day joining as interview day (mandatory)

Job Types: Full-time, Permanent, Fresher

Salary: ₹16,000.00 - ₹21,000.00 per month

Benefits:
  • Health insurance
  • Provident Fund
    Schedule:
  • Day shift
    Supplemental pay types:
  • Performance bonus



    Ability to commute/relocate:
  • Haryana, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

    Application Question(s):
  • Communication Skill

    Education:
  • Higher Secondary(12th Pass) (Required)

    Experience:
  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

    Language:
  • English (Required)
  • Hindi (Required)


    Speak with the [phone number]

    • Example 2

    We are Hiring for Customer Care Executive

    ROLES AND Responsibilities:

     Calling active and budding clients, Inbound and Outbound process.
     Answering phones and explaining the product and services offered by the company.
     Regular following up with the customer.
     Contacting existing customers as well as prospective customers
     Maintaining the database of the customers on a regular basis.
     Obtaining customer information and other relevant data.
     Resolving queries and issues related to the products and services.
     Suggesting solutions based on customer’s needs and requirements.
     Candidate should be Target oriented, and shall be responsible for achieving weekly/monthly
    sales target.
     Proficient in MS Office. A lot of work would be data driven and would require maintaining
    reports.
     Ready to stretch limits to achieve goals.

    Desired Candidate Profile

     Bachelor’s degree in any stream.
     At least 1-3 years of experience required in Tele-Sales, Telemarketer or a similar role in the sales
    Department.
     Great interpersonal skills.
     Should be well versed in English and Hindi both.
     Strong organizational skills.
     Ability to work in a team or individually as and when required.
     Ability to manage and handle multiple tasks
     Outstanding problem-solving skills.
     Hard-working individual.
     Ability to handle pressure.

    Job Types: Full-time, Regular / Permanent

    Salary: ₹11,000.00 - ₹25,000.00 per month

    Benefits:
  • Cell phone reimbursement
  • Flexible schedule
  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund
    Schedule:
  • Day shift
  • Morning shift
    Supplemental pay types:
  • Commission pay
  • Joining bonus
  • Overtime pay
  • Performance bonus
  • Quarterly bonus
  • Yearly bonus

    Ability to commute/relocate:
  • Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

    Education:
  • Higher Secondary(12th Pass) (Preferred)

    Experience:
  • Call center: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

    Language:
  • English (Preferred)
  • Hindi (Preferred)

    Speak with the [phone number]

    • Example 3

    Designation: Customer Service Associate

    Qualification: HSC Passed and above

    Process Type- Voice ( Sales )

    Experience- 6 months or above experience (Preferable)

    Qualification- Any Graduate/HSC

    Job Type: Full-time

    Salary: 14,500 to 17000 per month

    Requirements:

  • Should be ready to work for the Voice process
  • Clarity of speech and thought is expected with basic computer knowledge.
  • Should previously have sales domain experience
  • Ready for rotational shifts & rotational week offs.
  • Immediate joiners Preferred.
  • Must have a good command & fluency in English ,Telugu , kannada and Tamil

    Job Description

  • Answer incoming calls from customers with inquiries on product orders
  • Assist various departments in facilitating sales of all products in the company portfolio
  • Analyze customer issues and assist in resolving within the required timeframe
  • Coordinate with customers and ensure appropriate questioning to identify issues
  • Manage all customer inquiries and summarize to present to management
  • Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe.
  • Maintain accuracy of all data and verify the same for all customer services
  • Proven customer service/support experience
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Excellent communication and presentation skills.
  • Manage time effectively.

    Speak with the employer : [phone number] , [phone number] , [phone number]

    Job Types: Full-time, Regular / Permanent

    Salary: ₹14,500.00 - ₹17,000.00 per month

    Benefits:
  • Health insurance
  • Leave encashment
  • Paid sick time
  • Provident Fund
    Schedule:
  • Rotational shift
    Supplemental pay types:
  • Overtime pay
  • Performance bonus
  • Yearly bonus

    Ability to commute/relocate:
  • Nagpur - 441108, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

    Education:
  • Higher Secondary(12th Pass) (Preferred)

    Experience:
  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

    Language:
  • English (Preferred)

    Speak with the [phone number]

    • Example 4

    Responsibilities
  • Manage website orders and update into internal dashboard
  • Performing order conformations by contacting customers
  • Handling queries from all channels Phone call, Email and Chat
  • Be able to communicate clearly & effectively in English & Hindi in both written and verbal
  • Assigning orders on shipping portal periodically
  • Contacting courier partners for Pick up and delivery issues,escalating and solving them on priority
  • Delivering daily insightful reports of orders
  • Maintaining inventory of the products
    Desired Skills

  • Must have experience in working for e-commerce companies
  • Expertise with computer operations, MS Excel, MS Word, Internet browsing
  • Excellent and fluent English written and oral communication skills

  • Analytical skill set would be a great asset.

    Job Types: Full-time, Regular / Permanent

    Salary: ₹15,000.00 - ₹18,000.00 per month

    Schedule:
  • Morning shift

    Ability to commute/relocate:
  • Film Nagar, Hyderabad - 500096, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

    Education:
  • Bachelor's (Required)

    Experience:
  • total work: 1 year (Required)
  • Customer service: 1 year (Preferred)

    Language:
  • English (Required)
  • Hindi (Required)

    Speak with the [phone number]

    • Example 5

    The Customer Service Associate demonstrates end to end ownership of every single interaction coupled with
    proactive problem solving and provides exceptional support to our customers.
    · Demonstrates effective, clear and professional written and oral communication.
    · Provides prompt and efficient service to our Customers including appropriate escalation of Customer issues.
    · Maintains a positive and professional demeanour always portraying the company in a positive light and
    effectively managing sensitive issues.
    · Demonstrates excellent time-management skills and the ability to work independently while using
    departmental resources, policies and procedures.
    · Contributes to a positive team environment and proactively aids team members with difficult contacts as
    needed.
    · Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and
    attendance.
    · Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to
    appropriate channel including improvement suggestions.
    · Liaise with other departments such as Seller Support, Merchant Trust, or Payments teams as required to
    resolve Customer’s issues and questions.

    Job Type: Full-time

    Salary: Up to ₹40,000.00 per month

    Schedule:
  • Day shift

    COVID-19 considerations:
    Vaccination is required

    Ability to commute/relocate:
  • Hyderabad - 500003, Telangana: Reliably commute or planning to relocate before starting work (Required)

    Education:
  • Bachelor's (Preferred)

    Experience:
  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

    Language:
  • English (Preferred)
  • Hindi (Preferred)

    Speak with the employer
    +91 Start Date: 04/07/2022

    • Customer Service Associate job summary

    A good job description starts with an attention-grabbing summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is suitable for them.

    Example of a Customer Service Associate job summary

    Our promotional marketing company is looking for a Customer Service Associate who can assist clients with product issues and help to maintain a high customer retention level. The Customer Service Associate will be responsible for taking incoming calls from our customer base and addressing customer product issues and concerns with the company. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.

    Customer Service Associate responsibilities and duties

    The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and the title of the manager the person will report to.

    • Update the company database by inputting information from each call and keeping every customer field current
    • Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers
    • Work on special short-term projects to offer customized support for new products or products at end-of-life
    • Monitor the customer satisfaction levels and develop methods for increasing them
    • Assist in creating ways for delivering excellent customer service to irate or problematic customers

    Customer Service Associate qualifications and skills

    Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you expect from a successful candidate. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

    • Diploma required (College degree preferred)
    • 2+ years’ experience in a customer service role
    • Proficiency with MS Office
    • Ability to work well in a team environment
    • Strong sense of professionalism and discretion required
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    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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