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Service Manager Job Description: Top Duties and Qualifications

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Service Manager job title

An effective job title wiil typically include a general term, the level of experience and any special requirements. The general term will optimize your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialized, consider including the specialization in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

  • Service Manager
  • Senior Service Manager
  • Heavy Equipment Service Manager
  • Service Manager (Part-Time)
  • Service Center Manager
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Service Manager Job Description Examples:

Example 1

Openings in Top Most Insurance Company . (Permanent job) Designation : FSC,AFSM,SFSM. Unit manager & Development Manager Channel : Banca, CSB/ CABR & Agency Channel . Salary : As per experience hike is there. Age limit : 30yrs Male/ Female can apply. Location : Kerala. Note : (No fees for this job)

Interested candidates plz send cv for scheduling interviews

Regards, HR

Job Type: Full-time

Pay: ₹300,000.00 - ₹350,000.00 per year

Benefits:
  • Cell phone reimbursement
  • Health insurance
  • Provident Fund
    Schedule:
  • Day shift
    Supplemental pay types:
  • Commission pay
  • Performance bonus

    Ability to commute/relocate:
  • Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

    Education:
  • Bachelor's (Preferred)

    Experience:
  • Finance: 2 years work: 8 years (Preferred)

    • Example 2

    · We are seeking a candidate with 4+ years or more of field services management experience in Plant Automation/Telecommunication Equipment’s preferably with core experience in handling a large service Team Consisting of Service Engineers/Service Centers in a Service delivery role.

    · Candidate should be Completed BE/BTECH in ECE/EEE/Instrumentation Engineering with Minimum of 60% throughout Academics

    · Should be able to lead & Handle Service Team/Engineers/Associates in entire South India and should be able to Coordinate with all Verticals to run day to day Operations

    · Should be Responsible for Forward & Reverse Movement of Spares/Devices/Equipment’s for different Types of Projects

    · Should be able to Monitor the Daily Performance of GPS Devices and Plant Automation Equipment’s with Service Team across south India and should be able to project Daily plans to tackle the same

    · Should be able to perform various types of Analysis to form strategy and generate MIS Reports to Improve Service Operations in South Zone

    · Should be able to travel customer Locations across South India to discuss & Understand the Concerns of the customers and should be able to resolve and Travel plan should be Effectively to make it Productive

    · Should Reviewing Performance of Employees working in Automation & GPS Projects Regularly and Train/Guide/Support them to get maximum productivity from Employees

    · The role is also responsible for Service cost control, Customer SLAs adherence, Customer Satisfaction & service network upgrade and expansion. People management and Cost optimization are critical to this function.

    · Proactively monitor & maintain optimum inventory level and distribution of spare parts

    · Should be able to work allocate Manpower availability as per workload and allocate the resource for an effective service delivery.

    Job Types: Full-time, Regular / Permanent

    Salary: ₹28,000.00 - ₹35,000.00 per month

    Benefits:
  • Commuter assistance
  • Food provided
  • Health insurance
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund
    Schedule:
  • Day shift
  • Flexible shift

    COVID-19 considerations:
    Yes

    Ability to commute/relocate:
  • Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

    Education:
  • Bachelor's (Preferred)

    Experience:
  • total work: 3 years (Preferred)
  • Filed service: 3 years (Preferred)

    Language:
  • English (Preferred)
  • Hindi (Preferred)
  • Local language (Preferred)

    Willingness to travel:
  • 50% (Preferred)

    Speak with the [phone number]

    • Example 3

    Assistant Service Manager Duties & Responsibilities

    To write an effective assistant service manager job description, begin by listing detailed duties, responsibilities and expectations. We have included assistant service manager job description templates that you can modify and use.

    Sample responsibilities for this position include:

    Meet key performance indicators and targets for the service and parts departments

    The Assistant Service manager will report to and work closely with the Service Manager to uphold and improve all aspect of the service center

    Our Assistant Service Managers must deliver excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials

    Responsible for all aspects of the store's hard parts inventory, parts counter, stock area, and tire room

    Manage the effective operation of the parts area in order to exceed expected sales goals of hard parts to retail, commercial and service customers

    Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking

    Supervise Drivers in accordance with the organization's policies and applicable laws

    Track sales trends by monitoring KPI's and evaluating various financial reports

    When our service manager is unavailable you will oversee service operations

    Provide Feedback to management concerning technicians, customers, inventoryAssistant Service Manager Qualifications
    Qualifications for a job description may include education, certification, and experience.
    Licensing or Certifications for Assistant Service Manager
    List any licenses or certifications required by the position: EPA, USEPA, ASE

    Education for Assistant Service Manager
    Typically a job would require a certain level of education.

    Employers hiring for the assistant service manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Hospitality, Culinary, Education, General Education, Business, Restaurant Management, Business/Administration, Management, Fashion, Hotel and Restaurant Management

    Skills for Assistant Service Manager
    Desired skills for assistant service manager include:

    Carpentry

    HVAC

    Plumbing

    Dry wall

    Exterior structural and appliances

    Swimming pool

    Building maintenance

    Irrigation and pool systems

    Large and small appliance repair

    Preventative maintenance programs
    Desired experience for assistant service manager includes:

    Exhibits high level of performance

    Have the ability to speak or communicate effectively to co-workers, supervisors and customers

    Possesses understanding of basic math concepts

    Possesses ability to make logical decisions

    Standing (for max

    Lift and carry moderately heavy loadsAssistant Service Manager Examples

    1

    Assistant Service Manager Job Description
    Job Description Example

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    Our company is hiring for an assistant service manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
    Responsibilities for assistant service manager
  • Four year college degree or university program certificate
  • Proven written and verbal communication skills that allow you to inform and advise others clearly
  • Outstanding organizational skills with the ability to juggle multiple projects and priorities
  • Must be able to work any assigned shift within Customer Care’s hours of operation
  • Diploma or B.E
  • Required to work 40 hours per week

    Qualifications for assistant service manager
  • Bend, reach, squat, push and pull
  • Fluent in either Norwegian/Swedish/Danish
  • Domestic travel less than 10% of work time
  • Company credit card is not provided
  • Knowledge of troubleshooting chillers, Boilers, electrical, and controls a must
  • Skills must include Microsoft Word & Excel

    Job Type: Full-time

    Salary: ₹30,000.00 - ₹35,000.00 per month

    Schedule:
  • Day shift

    Ability to commute/relocate:
  • Sangareddi, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Required)

    Experience:
  • total work: 1 year (Preferred)

    Speak with the [phone number]

    • Service Manager job summary

    A good job description starts with an attention-grabbing summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is suitable for them.

    Example of a Service Manager job summary

    Our lawn equipment sales and rental outfit needs a Service Manager to take over daily operations behind the service counter. We are seeking a friendly, outgoing professional who knows about lawn equipment and can boost our sales and rental revenue. Maintaining a high level of customer engagement and satisfaction is critical to your success in this role, so previous sales experience is a must. Our entire sales department will answer to you, so we need someone who has excellent management and training skills. If you love working in a dynamic, fast-paced environment, we’re excited to discuss this position with you.

    Service Manager responsibilities and duties

    The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and the title of the manager the person will report to.

    • Provide customers with the information they need to rent or purchase equipment that is appropriate for their project
    • Develop contracts for commercial contractors and developers who have ongoing equipment rental or purchase needs
    • Train the sales staff using best practices in upselling, customer satisfaction and brand promotion
    • Manage our work order system, including invoice logging, and generate service invoices
    • Instruct customers on equipment operation, care and maintenance
    • Inspect rental equipment upon return and return deposits less any observed damage
    • Increase sales across all channels through effective hiring, training and management approaches

    Service Manager qualifications and skills

    Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you expect from a successful candidate. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

    • Diploma required (Bachelor’s degree preferred)
    • 5+ years’ in equipment sales
    • Excellent communication and leadership skills
    • Strong knowledge of lawn equipment and landscaping products
    • Proven track record in customer service, effective marketing strategies and employee management
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    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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