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Client Services Manager Job Description: Top Duties And Qualifications

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Client Services Manager Job Title

An effective job title will typically include a general term, the level of experience and any special requirements. The general term will optimize your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialized, consider including the specialization in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

  • Client Services Manager
  • Senior Client Services Manager
  • Client Service Manager
  • Manager of Client Service
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Client Services Manager Job Description Examples:

Example 1

Job description

NOTE : Background should beEvent Management Company

·A Client Servicing Specialist will identify the potential customers and generating business. Actively prospecting, arranging appointments, negotiating, closing, and ensuring executing the project flawless with the support of the other department

· Top skills and proficiencies:

·Presentation Skills

·Advance Communication Skill

· Client Relationships

·Emphasizing Excellence

·Negotiation

·Prospecting Skills

·Creativity and commercial awareness

·Independence

·Motivation

Job Descriptions

· To develop strong relationships with existing clients and develop other opportunities across our range of services.

Ability to handle events and accounts for the company.

Identify trendsetter ideas by researching industry and related events, publications, and announcements.

Passion to overachieve targets and margins for every event.

Willingness to travel. Traveling onsite for the execution of events on short notice.

Responsible for Client Visits/meetings/ Follow-up/Corporate presentations or interacting with them via telephone or written communication.

Responsible for maintaining an accurate database about current as well as potential clients

Achieving 100% client satisfaction and client retention.

Ability to handle work pressure.

Promotional activities for events.

Compiling and distributing financial and statistical information for every event. · Monitoring performance for each key account.

Excellent communication and people skills.

Strong organizational and time-management abilities.

Managing campaigns on social media for both client and internal.

Must have: · Should be an Excellent in Microsoft Excel and Power point.

·Working knowledge of Client Servicing Specialist in Event Management Company

·Excellent R&D and Innovative thinking

· The ability to work efficiently under pressure.

·Excellent organisational and time management skills. · Strong analytical and problem-solving skills.

Job Type: Full-time

Job Type: Full-time

Salary: ₹273,437.65 - ₹726,011.15 per year

Benefits:
  • Provident Fund
    Schedule:
  • Day shift
    Supplemental pay types:
  • Performance bonus
  • Yearly bonus



    Ability to commute/relocate:
  • Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work work: 2 years (Preferred)

    • Example 2

    Job Descriptions For

    Client Servicing / Business Development

    Are you a communication expert with a knack for turning client dreams into extraordinary experiences?

    Our Experiential Marketing crew is seeking new teammates to sprinkle some more magic into our Client Servicing department!

    The Job Role

    ● Be part of a team of highly enthusiastic CS superheroes who create larger than life experiences each day

    ● Be in touch with our long standing multinational clients and receive their marketing challenges as briefs

    ● Absorb, understand and internalize the client briefs as they are your own

    ● Work together with our team of creative strategists to convert these briefs into winning presentations

    ● Create winning presentations that win businesses and hearts of leading CMO’s across the board

    ● Experience the thrill of winning business and owning the project

    ● Work with our master chefs (operations team) to convert the winning ideas into compelling experiences.

    ● Ensure that clients trust you enough to give you their next brief as well!

    Why You'll Love It Here:

    ● Dive into a world where you see your ideas turn into extraordinary experiences

    ● Work side by side with a team that's more like family than coworkers.

    ● Kiss boring goodbye – every day is a chance to make sparks fly

    ● Participate in a great work culture and exhilarating environment including a games room, TT table, carrom, rooftop parties and much more

    ● Learn from our leadership consisting of industry stalwarts and veterans

    About Vibgyor -

    Vibgyor is India's leading marketing agency specializing in creating live experiences that include Brand Activations, Events & Exhibitions. We have been in the business since 2002 and have executed more than 10,000 successful campaigns till date. Our job is to create innovative, powerful experiences that provide real time solutions to our regular clients that include brands like Amazon, Nestle, Adidas, Apple, Sony, Loreal, Samsung etc. Our team of over 100 experiential specialists are divided between our Mumbai, Bangalore & Delhi offices. To know more about us you can visit our website [website]

    Job Type: Full-time

    Salary: ₹500,000.00 - ₹700,000.00 per year

    Benefits:
  • Provident Fund
    Schedule:
  • Day shift
    Supplemental pay types:
  • Yearly bonus



    Ability to commute/relocate:
  • New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

    Experience:
  • Client servicing: 5 years (Preferred)


    Speak with the [phone number]

    • Example 3

    We, AEI India have our Core business of steel fabrication for past 25 year. Since 2000 we ventured in to POP (point of purchase) industry. We have started manufacturing of Promotional Items, Acrylic Displays Board, Sun Board, Mild Still Products, Counter Top Displays, Floor Standing Units, Super Market Displays, Aerial Wall Hangers, Wooden Furniture for Retail, Modular Kitchen, Showrooms and Hardgoods furniture for export. We are dealing in buyer-to-buyer business in domestic and international. We have three manufacturing units and one corporate office in Meerut, and one a big manufacturing unit is under constructions. AEI is rapidly achieving it’s goal to become the leader in the industry. For more information and queries please feel free to contact or reach at [website] or visit to [website]

    AEI India is urgent hiring for Client Services Manager (male/female) with minimum 3 year of experience in B2B business with industry of similar industry.

    Location :

    · For North India at Meerut and Delhi/NCR

    · For West India at Mumbai

    Salary :

    · For North India Starting from INR 30000/-

    · For West India Starting from INR 35000/-

    · Note : No bar for good candidates

    Responsibilities:

    · Develop effective communication platforms for clients and staff.

    · Inspire repeat-business from clients.

    · Conduct clients service workshops and presentations.

    · Monitor and measure client satisfaction.

    · Liaise with different departments about client queries.

    · Offer advice to clients on services and products.

    · Develop surveys and capture client information.

    · Participate in marketing campaigns.

    · Deal with client requests and troubleshoot problems.

    · Provide and develop high quality Client Relationship support by understanding client’s business and their product requirements.

    · Clearly communicate to new clients Eloquence Company attributes, products and capabilities.

    · Sales strategy and marketing planning within sales team, researching/contacting potential clients.

    · Understand the complaints and queries raised by Client.

    · Offering exceptional Client service and satisfaction.

    Requirements:

    · Must having the knowledge of POP/POS (point of purchase/ point of sales)

    · Should have good knowledge of Printing Management/Display Fixtures/Retail/Mild Steel Products/Sun Board & Pack

    · Should have good knowledge of Counter top Displays/Actual Prototyping/Floor Standing Unit/Super Market Displays/Aerial Wall Hangers

    · Should have good knowledge of Wooden Furniture/Retail Furniture/Showroom and Office Furniture.

    · Candidate must having minimum 3 year experience in similar industry

    · Should have minimum graduate

    · Should be immediately joiner

    · Ready to do Work from Office

    · Excellent in verbal and written communication skills

    · Phenomenal conflict-resolution skills.

    · Good problem-solving abilities.

    · Ability to meet deadlines and prioritize tasks.

    · Outstanding interpersonal and organizational skills.

    Interested candidates please share the resume on WhatsApp at

    Job Types: Full-time, Regular / Permanent

    Salary: ₹25,000.00 - ₹35,000.00 per month

    Schedule:
  • Day shift

    Ability to commute/relocate:
  • Delhi Mayurvihar, Delhi - 110091, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

    Education:
  • Bachelor's (Preferred)

    Experience:
  • total work: 3 years (Preferred)
  • Point of Purchase (POP): 3 years (Preferred)
  • Printing Management: 3 years (Preferred)
  • Retail management: 1 year (Preferred)
  • Mild Steel/Acrylic/Sun Board & Pack Products business: 1 year (Preferred)

    Language:
  • English (Preferred)

    Speak with the employer
    +91

    • Example 4

  • Business degree or related qualification.

  • 3+ years of experience in a CSM role in advertising/marketing agencies

  • Strong verbal and written communication skills.

  • Excellent attention to detail.

  • Ability to meet deadlines.

  • Calm, polite, and professional behavior.

  • Reliable and self-motivated.

  • General business knowledge.

  • High service orientation.

    Key Skills - Ownership, Proactiveness, Time management, Problem solving, Conflict

    Management, Stakeholder management, Creative thinking ability

    Job Description

  • Creating a positive onboarding experience for new clients

  • Maintaining an accurate record of all existing and potential clients

  • Understanding the client/campaign brief and coordinating with client and

    internal teams to execute the campaign

  • Responding to client inquiries in a timely and professional manner.

  • Maintaining reports related to the campaign and providing after sales

    documents and services

  • Developing relationships with the clients to retain them

  • Cultivating solid relationships with clients through the provision of

    exceptional after-sales service.

    Requirements

  • Must have minimum 2 years of relevant experience with Client Servicing

  • Completed Graduation/ Masters

  • Great English communication skills both Verbal and Written

  • Stakeholder management

  • Well aware of the Microsoft Suite

  • Should possess strong problem solving skills and the ability to make sound

    judgement calls

  • Superior organizational and time management skills

    Job Types: Full-time, Regular / Permanent

    Salary: ₹300,000.00 - ₹500,000.00 per year

    Schedule:
  • Day shift
  • Morning shift
    Supplemental Pay:
  • Yearly bonus

    COVID-19 considerations:
    yes

    Application Question(s):
  • In media industry experience is must

    Experience:
  • Client Servicing: 3 years (Preferred)
  • Conflict management: 3 years (Preferred)
  • handling clientele from FMCG, Apparel, Lifesty: 3 years (Preferred)
  • handling clientele from Luxury brands: 3 years (Preferred)
  • Pure B2B: 3 years (Preferred)

    Speak with the [phone number]

    • Example 5

    Client Services Manager
    DE Icebreaker Creative Studio
  • Ahmedabad,

    Job description
    Here at De Icebreaker Creative Studio, we are hiring an
    experienced Client Services Manager to help us keep
    growing. If you're dedicated and ambitious, De Icebreaker
    Creative Studio is an excellent place to grow your career.
    Don't hesitate to apply.

    Responsibilities for Client Services Manager

  • Interact with clients and build relationships with them while ensuring their needs are being met
  • Oversee a team of customer service Associate's and ensure they are providing an exceptional client experience
  • Mastermind creative ways to deliver an exceptional client experience
  • Develop and oversee the implementation of client service protocols
  • Resolve complex client problems or disputes in a professional manner
  • Coach and support team members to help them meet departmental goals
  • Keep records and documentation of client interactions for training purposes
  • Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement

    Qualifications for Client Services Manager

  • 2+ years prior experience in customer-facing roles
  • Excellent communication skills and the ability to anticipate the needs of customers
  • Must demonstrate strong analytical thinking skills
  • Should possess strong problem-solving skills and the ability to make sound judgment calls
  • Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience
  • The ability to speak a second language is an asset
  • Well-versed in Microsoft Word, Excel, and PowerPoint

    Job Type: Full-time

    Salary: ₹35,000.00 - ₹40,000.00 per month

    Schedule:
  • Day shift

    Ability to commute/relocate:
  • Ahmedabad, Ahmedabad - 380006, Gujarat: Reliably commute or planning to relocate before starting work (Required)

    Experience:
  • total work: 2 years (Preferred)

    Speak with the [phone number]

    • Example 6

    ROLES & Responsibilities:

  • Account manager responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders.

  • Managing and overseeing the daily operations of the clients
  • Trying to get more work from the existing clients.
  • To build rapport with the client to get special projects and to get more categories.
  • Single point of contact for assigned customers.
  • Understanding the critical challenges from Customers and Delivery Team and ensure consistent service
  • Identifies opportunities to grow business with existing clients.

    Desired Skills AND Experience:
  • Bachelor's Degree in any stream.
  • Excellent written and oral (phone) communication skills a MUST.
  • Well versed with full recruitment life cycle.
  • Exposure in working with Direct Client requirements and VMS Based clients.
  • Experience with various tax terms (W2, C2C, 1099)
  • Should be good with technologies or a thorough understanding of various IT terminologies.
  • Good interpersonal and team coordination skills
  • Go getter attitude, ability to think out of the box.
  • Must be a Quick thinker. Also, should be proactive & self-driven.

    Job Types: Full-time, Regular / Permanent

    Salary: Up to ₹1,800,000.00 per year

    Benefits:
  • Health insurance
  • Internet reimbursement
  • Provident Fund
  • Work from home
    Schedule:
  • Monday to Friday
  • Night shift
  • US shift

    Experience:
  • Client Service: 5 years (Preferred)
  • US Staffing: 5 years (Preferred)
  • Handling MSP: 4 years (Preferred)

    Speak with the [phone number]

    • Client Services Manager Job Summary

    A good job description starts with an attention-grabbing summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job, so jobseekers can determine if they are qualified, or if the job is suitable for them.

    Example of a Client Services Manager job summary

    We are looking for a Client Services Manager who can help maintain existing business with current clients, grow business relationships with current clients, and assist in bringing new clients on board. The Client Services Manager will help our clients to better understand the full potential of our products and act as liaison between the client and customer service. The successful candidate will also be responsible for collaborating with different work groups and departments to improve customer support programs and enhance customer satisfaction.

    Client Services Manager Responsibilities And Duties

    The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and the title of the manager the person will report to.

    • Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client
    • Develop open and effective channels of communication with each client that can be employed by other departments as well
    • Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction
    • Encourage revenue growth by inspiring clients to purchase accessories and additional services
    • Become the reliable point of contact for each customer that is required to establish a strong business relationship

    Client Services Manager Qualifications And Skills

    Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you expect from a successful candidate. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

    • Bachelor’s Degree in Business or a related field required
    • 3+ years’ experience in customer service role
    • 1+ years’ experience in management position preferred
    • Proven ability to utilize the Salesforce contact platform required
    • Must demonstrate ability to meet deadlines
    • Strong communication skills required
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    Job Description Examples

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