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Desktop Support Specialist Job Description: Top Duties and Qualifications

Your job description is the first contact between your company and your new recruit. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Desktop Support Specialist job title

An effective job title wiil typically include a general term, the level of experience and any special requirements. The general term will optimize your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialized, consider including the specialization in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

  • Desktop Support Specialist
  • Senior Desktop Support Specialist
  • Desktop Support Specialist (with Windows proficiency)
  • Desktop Support Specialist (Part-Time)
  • IT Support Specialist
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Desktop Support Specialist Job Description Examples:

Example 1

Educational Qualifications:

Education: A high school diploma or equivalent is often the minimum requirement. However, candidates with an associate's degree or a bachelor's degree in information technology, computer science, or a related field may have an advantage.

Diploma: Hardware and networking diploma from recognized institute.

Technical Skills:

Technical Knowledge: Proficiency in troubleshooting and resolving hardware and software issues related to desktops, laptops, and peripherals. Familiarity with operating systems like Windows, macOS, and commonly used software applications.

Hardware Skills: Understanding of computer hardware components, including CPUs, RAM, hard drives, and peripherals like printers and scanners. Ability to perform basic hardware repairs and upgrades.

Software Skills: Knowledge of software installation, configuration, and troubleshooting. Familiarity with operating system installations, updates, and software deployment.

Networking Skills: Basic understanding of local area networks (LANs), IP addressing, and network connectivity troubleshooting.

Remote Desktop Tools: Proficiency in using remote desktop support tools for providing assistance to end-users remotely.

Soft Skills:

Customer Service: Strong customer service skills, including patience, empathy, and effective communication. The ability to handle end-users' issues with professionalism and courtesy.

Problem-Solving: Strong problem-solving and critical-thinking skills to diagnose and resolve technical issues efficiently.

Time Management: The ability to manage and prioritize multiple support requests while meeting service level agreements (SLAs).

Certifications (Optional but Beneficial):

IT Certifications: Certifications like CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent can be advantageous.

Experience:

Experience: While not always required, previous experience in a desktop support or technical support role is often preferred. Entry-level positions may consider candidates with internship or relevant coursework experience.

Additional Qualities:

Adaptability: The ability to adapt to changing technologies and stay updated with industry trends and best practices.

Team Player: Collaboration with other IT professionals and departments is often required, so being a team player is essential.

Documentation: Good record-keeping skills for maintaining support logs, hardware inventory, and software licenses.

Ethical Conduct: Adherence to ethical standards, including data privacy and security protocols.

Job Type: Full-time

Salary: ₹15,000.00 - ₹30,000.00 per month

Benefits:
  • Health insurance
  • Provident Fund
    Schedule:
  • Morning shift

    Speak with the employer
    [phone number]
    Application Deadline: Start Date: 03/09/2023

    • Desktop Support Specialist job summary

    A good job description starts with an attention-grabbing summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is suitable for them.

    Example of a Desktop Support Specialist job summary

    Our company needs an experience Desktop Support Specialist who can provide design, installation, maintenance and support service for the entire enterprise network. The successful candidate will work with our network management team to discuss the need for network changes and the feasibility of projects recommended by network users. The Desktop Support Specialist will also be required to monitor technology trends and makes recommendations on incorporating new technology into the company’s existing platforms. If you have previous experience in an IT position, please apply today.

    Desktop Support Specialist responsibilities and duties

    The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and the title of the manager the person will report to.

    • Responsible for the ongoing maintenance and future planning needs of the company’s desktop environment
    • Collaborate with existing vendors to evaluate the new technology that is available and make recommendations to management on using that technology
    • Consult with IT support and design departments to make sure that network expansion projects are in line with the company’s plans
    • Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency
    • Evaluate applications and software patches for desktop applications to see if they will solve desktop issues

    Desktop Support Specialist qualifications and skills

    Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you expect from a successful candidate. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

    • Bachelor’s Degree in Computer Engineering or similar field
    • MCDST certification
    • 5+ years’ desktop engineering experience
    • Demonstrated ability in desktop and systems design
    • Proven ability to offer high level desktop support in an enterprise environment
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    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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