What does a Desktop Support Engineer do?
Every company has an IT infrastructure that they rely on for daily operations. A Desktop Support engineer does the crucial task of maintaining the IT infrastructure of a company. They assist customers in resolving their software and hardware issues. They fix issues arising in computers and laptops to security and server software and network.
To boost productivity and client satisfaction by installing new programs. Many desktop support specialists identify a customer’s technical issue by taking calls or using online chat platforms, after which they offer advice on how to fix the issue.
Some might even travel on-site to the client’s location to resolve any complicated computer problems. Typically, their job is to keep track of regular client complaints and report them to their manager.
Desktop support engineer skills and qualifications
Desktop Support engineers should have the following skills and qualifications:
- Understanding of Windows operating systems, hardware, software, and networking.
- Experience with Windows/Linux/Mac OS environments.
- Knowledge of SaaS (Software as a Service) and other hosting protocols for software.
- Understanding of advanced technical skills like programming experience or network security experience.
- Excellent problem-solving and multitasking.
- Excellent communication skills both in written and spoken.
- A strong capacity for problem-solving and critical thought.
- Able to work both independently and in a team.
- Providing prompt, courteous, and professional customer service.
Desktop support engineer Experience Requirements
In general, employers prefer candidates for Desktop Support engineer positions to have at least some background in both technical and customer service fields. Some businesses might employ someone for an entry-level support position and train them. Freshers are trained with the exact type of experience needed. Team leaders or senior-level desktop support specialists require 3 to 5 years of experience. They should have proven work experience in web services, API, IP-based protocols, and scripting languages.
Desktop support engineer Education and Training Requirements
To start as a desktop support engineer, a bachelor’s degree in computer science, IT, Telecom, or a related field is essential. Optional certifications will also help in boosting the career. Additionally, prospective employers seek detailed information regarding the agendas and application software they employ, which are often Microsoft, Linux, and Cisco Technologies. Microsoft, Apple, and Comp TIA certifications will be an added advantage of having a career as a desktop support engineer.
Desktop support engineer salary expectations
In general, a desktop support engineer makes ₹2,16,695 a year. The salary range varies by city, amount of education, and experience. It is according to the 1.5K wages listed on Indeed.com.
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Desktop Support engineers Job description FAQs
Who is a good Desktop Support Engineer?
A competent Desktop Support engineer must have excellent phone manners and attentive listening skills. As they always need to comprehend and address the customer’s issue. It is ideal if they have a wide range of expertise and experience with various hardware and software systems to successfully address a wide range of technical challenges clients may encounter.
Who does a Desktop support engineer report to?
In a call center scenario, Desktop Support engineers typically operate in large teams and are subordinate to a Desktop Support manager. As computer issues may occur at any time, Desktop Support engineers work a variety of shifts, including weekends. They schedule the shifts of Desktop Support specialists and monitor their performance. The Desktop Support Manager will be able to help if the Desktop Support engineer is having problems with a client or if the client has comments or complaints about any Desktop Support engineer.
What is the work environment of a desktop support engineer?
Engineers that handle desktop support typically operate in an office or call center setting, taking calls and resolving common technical issues. In order to help clients more efficiently, it is frequently desirable for desktop support engineers to have a thorough grasp of all facets of the software’s features. They might work in a business-to-business or business-to-consumer environment, which means they might go to a client’s home to remedy a problem or to an organisation’s office to address any sophisticated problems.