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Debt Collector Job Description: Top Duties and Qualifications

Your job description is the first contact between your company and your new recruit. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Debt Collector job title

An effective job title wiil typically include a general term, the level of experience and any special requirements. The general term will optimize your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialized, consider including the specialization in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

  • Collector
  • In-House Debt Collector
  • Collection Agency Collector
  • Debt Collector
  • N/A
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Debt Collector Job Description Examples:

Example 1

Debt Collection Executive

We need your customer service and negotiation skills.

Charter is recruiting for Debt Collections Executives as it continues to grow and deliver outstanding debt management services to its customers across Australia & New Zealand. We already have a great reputation for providing outstanding service delivery to some of the top global banks and telecom companies.

Key responsibilities

  • Manage inbound and outbound calls in a timely manner.
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Identify and escalate priority issues, keep records of all conversations and transactions in our Database
  • Frequently attend client briefing, meetings and trainings

    Must have

  • At least 1 year experience in managing customer interactions in a contact centre environment.
  • Ability to multi-task, set priorities and manage work efficiently
  • Strong English Language, Communication, Listening & Negotiation Skills to effectively engage with customers
  • Basic computer Skills and willingness to work in shifts

    Nice to have

  • Previous experience in the debt collection and receivables management .
  • Decision making skills and team management experience

    Location: Cochin

    Salary: Negotiable

    Applications will close on 15th September 2023

    About Charter

    Charter, est. 1986, is 100% Australian owned and provides end to end collection services to Banks, Telcos, major corporations, small to medium enterprises, utilities, government departments and councils and has done so for over 35 years. [website]

    Job Type: Full-time

    Salary: ₹13,000.00 - ₹18,000.00 per month

    Benefits:
  • Health insurance
    Schedule:
  • Rotational shift
    Supplemental pay types:
  • Performance bonus



    Ability to commute/relocate:
  • Kochi: Reliably commute or planning to relocate before starting work (Required)

    Experience:
  • total work: 1 year (Preferred)


    Work Location: In person

    Speak with the employer
    +91 Deadline: 15/09/2023

    • Example 2

    JOB Profile: - Debt Collection Specialist (US Shift)

    Job Timing: - 7 PM TO 4AM (Monday to Friday)

    Salary: - 30K TO 60K (only experience candidate’s salary)

    Experience: - 1 years+

    Location: - West Delhi

    Responsibilities-

    · Monitor accounts to identify outstanding debts

    · Investigate historical data for each debt or bill

    · Find and contact clients to ask about their overdue payments

    · Take actions to encourage timely debt payments

    · Process payments and refunds

    · Resolve billing and customer credit issues

    · Update account status records and collection efforts

    · Report on collection activity and accounts receivable status

    · Proven experience as a Collection Specialist or similar role

    · Knowledge of billing procedures and collection techniques (e.g. skip tracing)

    · Familiarity with laws related to debt collection (e.g. FDCPA)

    · Working knowledge of MS Office and databases

    · Comfortable working with targets

    · Patience and ability to manage stress

    · Excellent communication skills (written and oral)

    Skilled in negotiation

    Problem-solving skills

    High school diploma; Associate’s/Bachelor’s degree is a plus

    Must require US accent

    Benifits-

    · One time meal.

    · Both side cab facility

    Job Type: Full-time

    Salary: ₹30,000.00 - ₹60,000.00 per month

    Benefits:
  • Food provided
    Schedule:
  • Night shift
  • US shift
    Supplemental pay types:
  • Shift allowance



    Ability to commute/relocate:
  • Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

    Experience:
  • Debt collector: 1 year (Required)


    Speak with the employer
    [phone number]
    Application Deadline: Start Date: 06/09/2023

    • Example 3

    Key Duties and Responsibilities Include:

    Female Candidates Preferred

  • Manage day-to-day Credit Control & Debt Collection activities via a national team
  • Drive outbound fees collection calls/activity
  • Manage reduction of bad debt provision
  • Review and analyze operational performance
  • Generate monthly management reports
  • Ensure compliance with relevant legislation
  • Mentor and develop staff to implement best practice initiatives
  • Work with stakeholders to reduce credit risk and bad debt for the company
  • Update changes and confirm payments
  • Negotiating and monitoring payment plans
  • Early identification of hardship triggers and providing support to students
  • Adherence to regulatory and compliance requirements
  • Identify process improvement areas and implement accordingly
  • Complete any other tasks as reasonably requested by management

    What you need?

  • 2+ years relevant experience within credit environment
  • Excellent communication and negotiation skills
  • Collections experience in a high-volume environment
  • Commercial/ B2B Collection experience
  • Good working knowledge of the Australian
  • Privacy Principles guidelines & Privacy Act.

    Job Type: Full-time

    Salary: ₹18,387.09 - ₹25,016.80 per month

    Benefits:
  • Work from home
    Schedule:
  • Morning shift



    Experience:
  • total work in Accounts Receivable/Debt Collection: 2 years (Preferred)


    Speak with the [phone number]

    • Example 4

    Debt collector- Femal candidates only!!

    "Work From Office" - Work location HSR Layout

    Qualification :12th/Graduation

    Basic Ms. Office & Certified in Excel

    Jobs roles & responsibilites

    Calling and emailing defaulters to restate their dues.

    Locating defaulters through telephonic conversations and inquire about their payment status.

    Handling questions or complaints.

    Creating trust relationships with debtors when possible to avoid future issues.

    Updating payment status and database regularly (through excel)

    Following up with existing and old customers.

    Instituting suitable, timely action, if needed.

    Requirements:

    Proven experience of at least 2 years

    Familiar with debt-related actions

    Excellent verbal communication skills.

    Fine-tuned telephone etiquette.

    Experience in working with targets and deadlines

    Dedicated, attentive, and thorough.

    Languages Known:

    English & Hindi (Mandatory) with any Regional Languages will be an added advantage

    Job Type: Fresher

    Salary: ₹20,000.00 - ₹30,000.00 per month

    Benefits:
  • Health insurance
    Schedule:
  • Day shift

    Ability to commute/relocate:
  • Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work work: 1 year (Required)

    • Example 5

    Freshers don't apply.

    1)Calling customers and informing them of unpaid debts

    2) Handle client grievances about unpaid debts and provide timely response

    3) Clear up any client confusion about product policies and agreements

    4) Searching publicly available databases and documents to locate defaulters

    5) Initiating legal and repossession proceedings if debt recovery fails.

    6) Candidate should have a minimum of 1year of work experience in loan recovery.

    Job Type: Full-time

    Salary: ₹12,000.00 - ₹27,000.00 per month

    Benefits:
  • Health insurance
  • Internet reimbursement
    Schedule:
  • Morning shift
    Supplemental pay types:
  • Commission pay
  • Performance bonus

    COVID-19 considerations:
    Nill

    Application Question(s):
  • Where do you live in Bangalore?
  • What is your current salary?

    Education:
  • Secondary(10th Pass) (Preferred)

    Experience:
  • Debt/Loan Recovery: 1 year (Preferred)
  • banking collections: 1 year (Preferred)

    Language:
  • Kannada and English language (Preferred)

    License/Certification:
  • DRA Certification (Preferred)

    Speak with the employer
    [phone number]
    Application Deadline: Start Date: 24/10/2022

    • Example 6

  • Visiting clients and informing them of unpaid debts
  • Handle client grievances about the unpaid debts and provide timely response
  • Clear up any client confusion about product policies and agreements
  • Searching publicly available databases and documents to locate defaulters
  • Initiating legal and repossession proceedings if debt recovery fails.

    Job Type: Full-time

    Salary: From ₹12,000.00 per month

    Benefits:
  • Health insurance
    Schedule:
  • Morning shift
    Supplemental Pay:
  • Commission pay
  • Performance bonus

    Ability to commute/relocate:
  • Basaveshwaranagar, Bengaluru - 560079, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

    Application Question(s):
  • Does the candidate have a DRA certification?

    Experience:
  • total work: 1 year (Preferred)

    License/Certification:
  • Driving Licence (Preferred)

    Willingness to travel:
  • 75% (Preferred)

    Speak with the employer
    [phone number]
    Application Deadline: Start Date: 26/06/2022

    • Debt Collector job summary

    A good job description starts with an attention-grabbing summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is suitable for them.

    Example of a Debt Collector job summary

    Our debt collection agency specializes in delinquent business and personal loan accounts. As a debt collector, you’ll help clients recover assets as quickly as possible, reducing cash-flow issues and allowing for smooth business operation. The ideal candidate will be excited about the opportunity to help both lenders and borrowers reach a mutually agreed upon payment plan to settle existing past due accounts. As a debt collection specialist you’ll work with debtors on a daily basis, negotiating with clients to come to a payment plan suitable for all parties. We’re looking for someone who is persistent in the face of obstacles and difficult clients.

    Debt Collector responsibilities and duties

    The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and the title of the manager the person will report to.

    • Manage multiple accounts for delinquency and debt collection efforts
    • Locate and contact debtors about outstanding obligations
    • Send out past due notices for delinquent accounts or for missed settlement payments
    • Investigate and resolve complaints regarding incorrect debt collection attempts
    • Report address changes and maintain files regarding debtors for correct and current contact information
    • Compile reports on delinquent accounts and report missed payments to credit bureaus

    Debt Collector qualifications and skills

    Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you expect from a successful candidate. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

    • Intermediate skills using MS Office and database software
    • Demonstrated skill in negotiating and resolving conflicts
    • Ability to speak persuasively and listen critically
    • Ability to multi-task and meet tight deadlines
    • Prioritize multiple tasks to ensure the successful completion of each debt collection attempt
    • Call center experience preferred
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    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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