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Concierge Job Description: Top Duties and Qualifications

Your job description is the first contact between your company and your new recruit. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Concierge job title

An effective job title wiil typically include a general term, the level of experience and any special requirements. The general term will optimize your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialized, consider including the specialization in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

  • Concierge
  • Chief Concierge
  • Hotel Concierge
  • Concierge (Part-Time)
  • Front Desk Agent
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Concierge Job Description Examples:

Example 1

Roles and Responsibility – Care Concierge/ Patient care

  • To establish the first point of contact with clients to understand their needs, desires, and goals for wellbeing
  • To engage with the clients who sign up for Close Monitoring in a conversation to fill out life storyboarding, body mapping, and lifestyle details for a deeper insight into optimal quality care delivery
  • Taking Vitals as required per the package subscribed and entering the data in the system
  • Tracking the customer’s wellness journey
  • Reporting to the Nurse or Physician on a routine and (Save our Ship) SOS basis
  • Working with the healthcare team comprising physicians, registered nurses, physiotherapists, etc.
  • Handling logistics in case of an emergency following Rapid Response Protocol
  • Understanding any specific need and suggesting methods, products, or services to ease the situation – such as pain management, physiotherapy, personal Caregiver, etc.
  • To provide emotional support modelling the role of a companion
  • To provide logistical support and coordination between the internal team and client and family, throughout
  • To ensure all physical, emotional, psychological, and everyday requirements are coordinated and communicated appropriately as per standard protocol

    Community Engagement

  • Community development and maintaining customer engagement, participation and feedback
  • Awareness of the ongoing and upcoming engagement programmes, loyalty programmes, promotions etc.
  • Assist in the execution of all Community Engagement Programs
  • Collect and maintain data on customer engagement, participation and feedback
  • Maintain good relationships with all customers and stakeholders

    Data Management

  • Understand and comply with Data Privacy Act, and act accordingly
  • Visit customers as per the schedule and fill in customer details onboarding data for records
  • Assist in filling out life storyboarding, body mapping, and lifestyle details
  • Maintain, update and transmit customer data as required
  • Ensure that tickets are raised and closed for all task requests from customers
  • To ensure data is accurately updated in the system

    Backend management, equipment and Inventory Refills

  • To coordinate with Vendors, Suppliers and LifeUno Service Providers (LSPs)
  • Keeping track of availability and optimum utilisation of inventory at the Centre
  • Supporting Preventive Maintenance Checks to minimise downtime of equipment
  • Responsible for proper operation and maintenance of equipment
  • To immediately alert on shortage of consumables/non-functional equipment
  • To participate in and support Stock Audits

    Measurement Metrics

  • Business Growth and Registration of new customer
  • Retention of existing customers and acquisition of new customers
  • Customer Satisfaction Rating
  • The listing of your role & responsibilities is illustrative and not exhaustive. You are expected to respond to any business requirements that arise, in a manner that promotes customer satisfaction

    Send your CV to [website] and call on [phone number]8 between 10-6pm [website] to Friday. English speaking candidates is a must. We are specifically looking for female candidates (Mundhwa location). Read the job description before applying. Age limit- till 30 years. Flair for sales is an added advantage.

    Job Type: Full-time

    Salary: From ₹20,000.00 per month

    Benefits:
  • Paid sick time
    Schedule:
  • Day shift



    Education:
  • Bachelor's (Required)

    Language:
  • english (Required)



    Application Deadline: Start Date: 18/09/2023

    • Example 2

    JOB Description:

  • CPF is Mandatory
  • 5 to 8 Years of experience required
  • ▪ Create a financial plan after understanding the client profile.
  • ▪ Understand 1 Finance Approach and services.
  • ▪ Keep an eye on the Client Financial Plan and hold meetings to discuss the action plan's progress.
  • ▪ Verifying and cross-checking the generated financial plans.
  • ▪ Perform client service activities.
  • ▪ Make nudges for the clients.
  • ▪ Ensuring compliance with quality and safety requirements. Skills
  • ● Analytic and problem-solving skill
  • ● Collaborative and result oriented.
  • ● Should possess high level of interpersonal and communication skills and be an effective team player
  • ● Proficient knowledge of MS Excel and Tools. Requirements
  • ● Qualification Post Graduate with CFP, CWM, NISM XA-XB or CA
  • ● Experience 5 to 8 years of experience with an understanding of business, financial products, customer know-how, and technology.
  • ● CTC Based on candidate’s merit
    *

    Job Types: Full-time, Permanent

    Salary: ₹70,000.00 - ₹90,000.00 per month

    Benefits:
  • Health insurance
  • Provident Fund
    Schedule:
  • Day shift
  • Monday to Friday
  • Morning shift
    Supplemental pay types:
  • Performance bonus
  • Yearly bonus

    Speak with the [phone number]

    • Example 3

    We are looking for a reliable hotel concierge to work at the main entrance desk of our hotel. You will be the first to meet our customers, so the first impression of our hotel depends on your friendliness and efficiency.

    The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises.

    Preference shall be given to who stay nearby Hebbal Sorrounding and can travel (within 10 KM)

    Job description

  • Welcome customers upon entrance and confirm reservations.
  • Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.
  • Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations. Make suggestions for entertainment, dining, and other engagements as appropriate.
  • Arrange events, excursions, transportation etc. upon request from Hotel residents
  • Answer the phone, make reservations, and distribute messages or mail and redirect calls.
  • Make reservations at local establishments upon request of the guest.
  • Respond to complaints and find the appropriate solution.


    Desired Skills & Requirements:

  • Proven experience as concierge; experience in customer service or relevant role is an advantage.
  • Proficiency in English; multilingual is strongly preferred.
  • Excellent communication skills
  • Polite and confident with a great deal of patience
  • Ability in multitasking and time-management
  • Aptitude in resolving issues with a customer-focused orientation.
  • Degree in hotel management or relevant field will be a plus

    Job Type: Full-time

    Benefits:
  • Health insurance
  • Paid time off
  • Provident Fund
    Schedule:
  • Day shift



    Experience:
  • total work: 3 years Location: In person

    • Example 4

    Hiring for esteemed client company of Sanskruti Solutions (Diagnostic Company):

    Job Title:Cancer Concierge (Genetic Counseling)

    Position Reports To:VP Computational Medicine & Translational Research & Directors

    Open For:Female / Male both

    Job HQ Location:Wakad (Pune) / Powai (Mumbai)

    Working Days:Monday to Saturday (8 Hours Schedule). However, the candidate needs to be flexible as per business needs.

    Traveling:Traveling on a PAN India basis as per business needs.

    Open For:Local as well as Outstation candidates provided they are comfortable working from HQ Location Pune / Mumbai.

    Profile Brief:

    Look for more than answers. Patients and Oncologists rely on our genomic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

    There has been a long standing business need for support of the genomic specialty expertise needs. Cancer Concierge (Genomic Counsellors) are trained to translate difficult, complex genomic information into understandable language and concepts for the non-genomic professional as well as the general population.

    As a Cancer Concierge / Genetic Counsellor, you will work for the clinical genomics community, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the patients we serve.

    Job Accountabilities:

  • Develop professional working relationships with Oncologists and become a Clinical Genomic resource for them.
  • Provide pre and post-test genomic counseling to help patients understand the benefits / limitations of testing, test results and make informed medical decisions.
  • Serve as a liaison between the patient and physician to coordinate genomic testing, referrals and communicate the results of testing.
  • You will be knowledgeable about medical practice guidelines for patients at increased risk for cancer. These guidelines address standards for cancer screening and risk reducing measures for high risk individuals.
  • Develop standard presentations (PowerPoint’s) for use with Oncologists that can be used on a National level.
  • Be available for visits to key Oncologists for formal and informal educational presentations.
  • Responsible for gathering medical genomic information and when relevant, competitive test information for use in:
  • Development and presentation of training presentations for sales.
  • Development and presentation of educational presentations to clients: Healthcare providers and others.

  • Work with Scientific Publications to develop literature for both clinicians and patients for new tests: both written and online.
  • Serve as a consultant to the Health Plan group to educate them, and the Health plans about the clinical utility and uses of specific testing.
  • Contribute to the development of test dossiers to support clinical utility of test offerings.
  • Participate in molecular tumor boards and interdisciplinary meetings as needed.

    Job Requirements:

  • Minimum of a Master’s degree in Genetic Counseling or related field, plus 1-2 years of related experience preferred. (However, we are also OK with smart fresher’s too provided they are able to convince us that they can deliver the business needs as expected by us)
  • Board Certified as a Genetic Counselor would be preferred.
  • Strong verbal and written communication skills.
  • Strong presentation skills, outgoing personality.
  • Proven ability to accomplish tasks both independently and as a member of a team.
  • Must have the ability to work effectively with diverse departments within the organization.
  • Ability to travel 20 - 30% on PAN India basis.

    Job Types: Full-time, Regular / Permanent

    Salary: ₹25,000.00 - ₹35,000.00 per month

    Benefits:
  • Commuter assistance
  • Flexible schedule
  • Health insurance
  • Paid time off
    Schedule:
  • Fixed shift
  • Flexible shift

    Application Question(s):
  • Have you read the job description before submitting your job application?
  • Where you are currently based in India?
  • This job is based in Wakad (Pune) / Powai (Mumbai)? If you are not based in that city then are you comfortable with relocation? If yes, to which city?
  • What is your academic background?
  • How many years of work experience do you have in Genetic Counseling?
  • Are you a board certified Genetic Counselor?
  • Genetic Counseling jobs require a flexible working approach when it comes to work timings / working days, are you flexible towards that?
  • This job requires traveling to the tune of 20-30% level on PAN India basis, are you comfortable with that?
  • Career Goal in life:
  • Any further plans of higher education:
  • Provide following details: Reason for job change, Current CTC, Expected CTC, Notice Period:
  • Have you taken both the dosages of COVID-19 other job offer in hand now:

    • Example 5

    Job Brief: -

    We are seeking a concierge Executive (female ) for our fast-paced and highly talented concierge team

    Responsibilities
  • Helping customers with bookings, taking payments, attending inbound / Outbound calls and emails.

  • Assist in handling the concierge for the queries of the golfer registered on the [website]

  • Contact Golf courses and onboard them on our website.
  • Out dial golfer database for the company's multiple verticals

    *Education
  • Bachelor’s Degree or related field.

    Work Days/Timings: Mon-Fri, Alternate Saturdays are off, 9:30 AM-6 PM

    Work Location: Bhikaji Cama Place, New Delhi
    Requirements
  • Excellent communication skills

  • Passion for superb hospitality and customer service

  • Good computer skills.

  • Should have knowledge of how the concierge is set up

  • Extraordinary organizational and multitasking skills

  • Can-do attitude

  • Desire to learn

  • 1-2 Year in customer service or tele sales

    Job Type: Full-time

    Salary: ₹200,000.00 - ₹300,000.00 per year

    Schedule:
  • Monday to Friday
  • Morning shift

    Experience:
  • total work: 1 year (Preferred)

    Speak with the [phone number]

    • Concierge job summary

    A good job description starts with an attention-grabbing summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is suitable for them.

    Example of a Concierge job summary

    Our extended-stay hotel requires an experienced, professional Concierge to take over guest services management on a full-time basis. The ideal candidate will possess in-depth knowledge of local businesses, entertainment venues and travel options. We’re looking for a Concierge who understands the value of excellent customer service and can provide resort-level service to all our guests. The successful candidate will report to the hotel’s Operations Manager and work with the management staff to ensure prompt responses to guests’ inquiries and to notify the appropriate party immediately of supply issues and other concerns. If you love working with people in a fast-paced environment, get in touch with us immediately.

    Concierge responsibilities and duties

    The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and the title of the manager the person will report to.

    • Greet guests at the front desk and make suggestions for entertainment, dining and other engagements as appropriate
    • Make reservations at local establishments upon request of the guest
    • Prepare and display beverage and snack options for guests in the lobby
    • Assist with the organization of on-site events, such as weddings and corporate retreats
    • Direct guests to hotel amenities, including laundry and fitness facilities

    Concierge qualifications and skills

    Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you expect from a successful candidate. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

    • 4+ years’ experience in the hospitality industry
    • ServSafe certification highly desired
    • Highly refined verbal communication skills
    • Flexible schedule, including nights, weekends and holidays
    • Familiarity with RoomKeyPMS a plus
    • Strong competence in Microsoft Office software
    • Pleasant phone manner
    • Basic knowledge of local attractions and destinations
    • Some data entry skills a plus
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    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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