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Dispatcher Job Description: Top Duties and Qualifications

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Dispatcher job title

An effective job title wiil typically include a general term, the level of experience and any special requirements. The general term will optimize your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialized, consider including the specialization in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

  • Dispatcher
  • Assistant Dispatcher
  • Public Safety Dispatcher
  • Dispatcher (Part-Time)
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Dispatcher Job Description Examples:

Example 1

We are a national IT service company servicing US based clients, and we are looking for experienced dispatching/customer service agents to join our team. A dispatching/customer service agents is primarily responsible for engaging with customers on potential work opportunities on behalf of our company. Their duties include answering phone calls or emails from customers to answer questions by retrieving information from the necessary departments to prioritize and organize work order opportunities and schedules, participate in meetings with the dispatch and customer service team to discover new communications tactics and maintain expert knowledge about the company products and services to best help customers.

Important

This is an independent contractor position with possible employment in the future. The ideal candidate is highly skilled in their field, can work under minimal supervision, and has a flexible schedule. If you are a self-motivated team player with a passion for your work and the IT industry, we are looking for you to join our team.

Duties and Responsibilities

Processing and dispatching work opportunities according to predetermined schedules, customer requests or immediate needs.

Relaying information such as work orders or other messages to and from service providers, managers, or other personnel.

Using the telephone and other electronics means (text messages, emails, online chat, etc.) to communicate with current or potential customer, service providers or other personnel.

Speaking with different members of staff or customers to resolve problems, requests for products or services.

Preparing work schedules and preparing work order’s or receiving work orders from service providers.

Working independently or with other team members taking charge of communications within company assigned territories.

Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services provided, data entry of records and other information.

Complete a variety of projects and assignments as needed

Communicate updates and issues that arise with supervisors, managers, or team members

Meet company deadlines

Track and record your progress and present regular updates to supervisors and clients

Requirements and Minimal Qualifications

Strong time-management, communication, and organizational skills (Must be fluent in English)

At least 1 year of technical support/customer support or other related IT, computer, or electronic experience.

At least 1 years of prior experience of working with US processes or structured environments.

Able to work with minimal supervision and able to prioritize and manage your schedule.

Must have a quiet and dedicated workspace with minimal background noise.

Windows based computer and reliable internet service and speeds.

Computer literacy and typing speeds of 35 wpm.

Stonr data entry skills - Must be able to accurately document information into our data base and other platforms and web portals.

Job Type: Full-time

Pay: ₹24,790.63 - ₹35,415.30 per month

Benefits:
  • Cell phone reimbursement
  • Internet reimbursement
  • Work from home
    Schedule:
  • Day shift
  • Weekend availability
    Supplemental pay types:
  • Overtime pay

    COVID-19 considerations:
    The safety of our customers, employees and technicians is at the core of everything we do. We are following recommended guidelines from the CDC and the state health officials to help protect the health and well-being of the communities we serve.

    Ability to commute/relocate:
  • Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

    Education:
  • Higher Secondary(12th Pass) (Preferred)

    Experience:
  • Dispatching: 1 year (Required)
  • Computer hardware: 1 year (Required)
  • Technical support: 1 year (Required)
  • Customer service: 1 year (Required)

    Language:
  • English (Required)

    Shift availability:
  • Day Shift (Required)
  • Night Shift Shift (Required)

    • Example 2

    MountCode Technology is looking for US Logistics Dispatcher : -

  • Must have a minimum Experience of 1 year as a logistics dispatcher.
  • Making initial calls to survey the freight market trends.
  • Create, coordinate, and manage pick-up and delivery schedules, coordinating with shippers, carriers, dispatchers, and customers.
  • Tracking shipments / Handling customer's enquiries.
  • Manage multiple deliveries and process spot requests.
  • Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries.
  • Respond to customer concerns and queries in a timely, professional manner.

    Schedule: -

    Work From Office

    5 days working

    Job Types: Full-time, Regular / Permanent

    Salary: ₹20,000.00 - ₹59,000.00 per month

    Benefits:
  • Internet reimbursement
  • Leave encashment
  • Paid sick time
    Schedule:
  • Monday to Friday
  • Night shift
    Supplemental pay types:
  • Performance bonus
  • Shift allowance
  • Yearly bonus

    Ability to commute/relocate:
  • Mohali - 140110, Punjab: Reliably commute or planning to relocate before starting work (Required)

    Language:
  • English (Preferred)

    Speak with the [phone number]

    • Example 3

    Scheduling drivers to make freight deliveries or collect shipments and packages.
    Communicating with customers about freight details, delivery or pickup times, and special handling requests.
    Planning pre-determined routes and accommodating route changes as needed.
    Preparing dispatch documents, as well as generating freight bills and invoices.
    Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
    Keeping track of transportation regulations and laws to ensure that truck drivers comply.
    Reviewing drivers’ logs, including dispatched calls and arrival times.
    Monitoring truck repairs and maintenance schedules.
    Logging customer shipping schedules and complaints.
    Exceptional ability to schedule drivers, plan routes, and dispatch drivers to customer locations.
    Extensive experience in customer services, as well as generating freight bills and invoices.
    Experience with Transportation Management Software (TMS), such as Samsara and Rose Rocket.
    Proficiency in office software, including Microsoft Word, Excel, and Outlook Express.
    Ability to monitor drivers' logs, truck maintenance schedules, and repairs.
    Knowledge of applicable transportation regulations and laws.
    Excellent organizational, communication, and time management skills.

    Shift Timings: 7 PM -4 AM IST

    Days of working: Monday to Friday (5 days working)

    Freshers with excellent comm skills can also be considered

    Both Male and female candidates will be considered

    Job Type: Full-time

    Schedule:
  • Night shift

    Education:
  • Bachelor's (Required)

    Language:
  • English (Required)

    Shift Shift (Required)

    • Example 4

    Required Skills Set:

  • Coordinating shipping activities with customs agencies to ensure that all legal requirements are met
  • Monitoring shipping conditions such as weather forecasts to ensure safe transport
  • Maintaining an up-to-date inventory of all goods being shipped to ensure that freight can be booked efficiently
  • Coordinating with shipping companies to arrange pickup and delivery of cargo
  • Communicating with other departments within the company to ensure that shipments are delivered on time
  • Communicating with customers or brokers to arrange for pickup of shipments or delivery of goods
  • Monitoring the status of shipments and updating customer accounts with information about delivery status
  • Scheduling drivers to make freight deliveries or collect shipments and packages.
  • Communicating with customers about freight details, delivery or pickup times, and special handling requests.
  • Planning pre-determined routes and accommodating route changes as needed.
  • Preparing dispatch documents, as well as generating freight bills and invoices.
  • Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
  • Keeping track of transportation regulations and laws to ensure that truck drivers comply.
  • Reviewing drivers’ logs, including dispatched calls and arrival times.
  • Monitoring truck repairs and maintenance schedules.
  • Logging customer shipping schedules and complaints.
  • Ability to work at night and shift timings would be from 7 PM - 4 AM IST

    Both Male & Female candidates will be considered

    Freshers with excellent communication skills can also be considered

    Days of work: Monday-Friday (5 days working)

    Proficiency in English is must

    Job Types: Full-time, Regular / shift

    • Example 5

    Responsibilities:
  • Willing to work in USA Blended process (Calling+ Emails).
  • Ensuring the on-time pick up and delivery of loads.
  • Route and match loads in a cost-effective manner.
  • Strong ability to multitask and take fast decisions.
  • Communicate specific freight requirements and procedures to drivers.
  • Scheduling and dispatching the Logistics Drivers as well as monitoring workflow to ensure efficient and effective operations.
  • Handle customer inquiries in a timely, professional manner.
  • Ability to negotiate.
  • Update web portals with up-to-date load information.
  • Responsible to deliver high quality and productivity results that meet the identified targets.
  • Monitor and update shipment statuses on the company’s internal applications.
  • Building relationships with our truck drivers, supporting them with information and directions for when they’re out on the road.
  • Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries.

    Qualifications and Skills
  • Minimum 2 years experience in international logistics.
  • Ability to multitask.
  • Fluent English.
  • Open to work in shifts.

    Experience: 2-3 YEARS

    Job Type: Full-time

    Salary: ₹20,000.00 - ₹40,000.00 per month

    Schedule:
  • Evening shift
  • Night shift

    Ability to commute/relocate:
  • Mohali - 160062, Punjab: Reliably commute or planning to relocate before starting work (Required)

    Experience:
  • total work: 1 year (Preferred)

    Speak with the [phone number]

    • Example 6

    The Dispatcher serves as the initial customer contact for telephone calls. The Dispatcher screens the call to understand the nature of the inquiry and satisfactorily resolve the request. This involves interacting with the appropriate applications and resources to source information required. Information provided must be accurate and in keeping with policy and procedures, while ensuring that Glen Groups’ Core Values are demonstrated in all activities.

    Accountabilities:
  • Managing schedules & dispatch of the guards on a computer software
  • Calling the security guards on a regular basis to ensure their attendance and performance at job
  • Route relevant information to other departments and locations as appropriate via Action Request
  • Develop and maintain knowledge of Glen Group Operations
  • Handle job duties in their appropriate priority with accuracy and efficiency
  • Ensure information obtained or provided whether verbally or in writing is accurate and in keeping with policy and procedures
  • Keep up to date with information shared through different modes of communication (email memo’s, policies, Standard Operating Procedures, and meetings)
  • Communicate effectively over the telephone with sensitivity and tact, respond to adverse situations (e.g., irate customers, high call volumes), and make sound judgment calls
  • Maintain confidentiality involving any information made available directly or indirectly about clients including candidates, employees, and the company
  • Work in a manner that protects one’s own health & safety as well as the safety of co-workers and others, and that is consistent with the law and with safe work practices and procedures

    Requirements:
  • Bachelors in any field and minimum 1 year of relevant experience
  • Good verbal and written communication skills, courteous telephone manners
  • Must be comfortable with PC based technology, keyboarding and navigating through the applications required to source information
  • Excellent problem-solving skills
  • Team player as well as the ability to work independently
  • Desire to meet and exceed pre-defined performance goals

    We are looking for passionate individuals who share in the importance of our values: Caring, Customer Centered, adaptable and Teamwork and can live these values with us every day.

    Shift timings available to choose from:

    1. 1:00 AM -9:00 AM PST i.e. 12:30 PM - 9:30 PM IST (5-6 DAYS A WEEK)

    2. 5:00 PM-1:00 AM PST i.e. 5.30 AM - 1.30 PM IST (5-6 DAYS A WEEK)

    3. 9.00 AM - 5.00 PM PST i.e. 9.30 PM - 5.30 AM IST (5-6 DAYS A WEEK)

    Job Type: Full-time

    Salary: ₹20,000.00 - ₹30,000.00 per month

    Schedule:
  • Day shift
  • Evening shift
  • Morning shift
  • Night shift
  • Rotational shift

    Ability to commute/relocate:
  • New Amritsar, Amritsar - 143001, Punjab: Reliably commute or planning to relocate before starting work (Required)

    Education:
  • Bachelor's (Preferred)

    Experience:
  • Customer service: 1 year (Preferred)

    • Dispatcher job summary

    A good job description starts with an attention-grabbing summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is suitable for them.

    Example of a Dispatcher job summary

    Our company is looking for a reliable Dispatcher to help create trucking routes that keep costs down but meet customer scheduling needs. The Dispatcher will be responsible for using the latest in routing software to establish daily trucking routes that make required stops outlined in customer contracts. The successful candidate for this position needs to be able to adjust to last minute changes and work with drivers to schedule emergency pick-up or delivery for new or established clients when necessary.

    Dispatcher responsibilities and duties

    The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and the title of the manager the person will report to.

    • Develop delivery routes and maintain contact with drivers throughout the day
    • Collaborate with management to modify daily routes to accommodate the needs of customers
    • Act as a communication liaison through the two-way truck radio system and answer incoming phone calls from drivers on the road
    • Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes
    • Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries

    Dispatcher qualifications and skills

    Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you expect from a successful candidate. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

    • Diploma required
    • Must be able to work a flexible schedule that includes occasional evenings, weekends and holidays
    • Strong knowledge of the roadways throughout the immediate area
    • Ability to work in a team environment in high pressure situations
    • Strong written and oral communication skills are essential
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    Job Description Examples

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