Collections Specialist job summary
A good job description starts with an attention-grabbing summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is suitable for them.
Example of a Collections Specialist job summary
Our organization is looking for a Collections Specialist who can help us achieve our company financial goals. The Collections Specialist will be responsible for reviewing each account to determine the best way to approach the client, and then executing their plan to bring in the maximum amount of revenue. The ideal candidate for this position is able to work as part of a dynamic team, and able to work in an environment where work assignments change frequently. We offer competitive compensation and possible career advancement opportunities for the right person.
Collections Specialist responsibilities and duties
The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and the title of the manager the person will report to.
- Research each account using company records and Internet resources that are made available
- Conduct custom collections campaigns on each client that consist of emails, phone calls and standard mail correspondence
- Develop collections methods that consistently lead to achieving or exceeding company financial goals
- Work closely with team members to create ways to bring in revenue and find success as a group
- Solve problems quickly and create resolutions that bring in revenue on a regular basis
Collections Specialist qualifications and skills
Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you expect from a successful candidate. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.
- Diploma required (College degree preferred)
- Proficiency with database software and MS Office suite
- Proven ability to overcome obstacles and get results
- Strong communication and negotiation skills
- 1+ years’ customer service experience preferred but not required