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Customer Service Manager Job Description: Top Duties And Qualifications

Your job description is the first contact between your company and your new recruit. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Customer Service Manager job title

An effective job title will typically include a general term, the level of experience and any special requirements. The general term will optimize your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialized, consider including the specialization in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

  • Customer Service Manager
  • Senior Customer Service Manager
  • Retail Customer Service Manager
  • Client Service Manager
  • Customer Service Administrator
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Customer Service Manager Job Description Examples:

Example 1

Job Title: Customer Service Manager

Location: Vishrantwadi, Pune

Salary: 5LPA 8LPA

Job Type: Permanent, Full-Time

Shift - UK Shift

5 days working

Based in central Bradford, we are a leading manufacturer of innovative own brand, products designed to challenge the market. With over 25 years in the business, we now have four dedicated office spaces including a production office in China and support in India.

Now, we are gearing up to shake the electronic and health, and beauty industries to their core with the introduction of two new brands and a multitude of different and exciting products, and that is just the beginning.

Job Responsibilities:

  • Answers customers questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
  • Dealing with international customers.
  • Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
  • Issue compensation, exchanges or refunds, or offer more services
  • Analyse statistics and compile accurate reports.
  • Collaborating effectively with supply chains, sales and other teams to ensure prompt and accurate order processing and delivery.
  • Responding to customer service issues in a timely manner.
  • Creating effective customer service procedures, policies, and standards.
  • Maintaining accurate records and documenting all customer service activities and discussions.
  • Maintain an orderly workflow according to priorities.

    Skills required:

  • Should have solid prior experience in a similar role.
  • Good understanding of management practices and techniques.
  • Ability to think strategically and to lead.
  • Strong client-facing and communication skills
  • Awareness of industry’s latest technology trends and applications

    Job Types: Full-time, Permanent

    Salary: ₹500,000.00 - ₹800,000.00 per year

    Benefits:
  • Paid sick time
  • Provident Fund
    Schedule:
  • Monday to Friday
  • UK shift
    Supplemental pay types:
  • Yearly bonus

    COVID-19 service management: 1 year (Required)

    • Example 2

    We at Yati Resource is looking for an experienced CSM(Customer Support Manager) for one of our client company that is one of the popular one in Retail Tech Industry .

    Experience Required:2 -3

    CTC:6-9lakhs pa

    Eligibility Criteria :

  •  Minimum 2-3 years of experience in “CSM / Key Account Management / Account Management with
  • leading/established ERP product companies.
  •  Work experience of 1-2 years on ERP/Enterprise Products (in Implementation / Functional Roles / Techno-
  • Commercial Account Management Roles).
  •  Functional knowledge of ERP functional modules like Finance, Inventory, Production, S&D, Supply Chain, CRM,
  • Retail Point-of-Sale, etc.
  •  Strong understanding of Financial Accounting, Inventory Management & Warehousing.
  •  Requisite and relevant technical knowledge, necessary for solutions & enterprise product demonstration.
  •  Strong verbal and written communication skills.
  •  Proven abilities in requirement analysis, positioning, business justification, and closing techniques.
  •  Ability to address complex functional queries related to finance/accounts, in complex technical environments.
  •  Education background must be MCOM / MBA (Fin) / CFA, / CA, B. Tech + MBA (Fin) B. Com + MBA (Fin).

    Job Responsibility:

  • To help clients resolve their day-to-day business challenges with box solutions or workarounds or product training.
  • To ensure complete adoption of G1 products/solution stacks at the customer end.
  • Facilitating resolution of customer’s challenges in coordination with Ginesys Product, R&D, Delivery, and other
  • related functions.
  • To present and articulate advanced product features/benefits, future road-map, third-party complementary
  • solutions and the overall value proposition.
  • To develop and manage reference sites through high-quality technical, professional client relationships.
  • To generate up-sell and cross-sell revenue through appropriate positioning of Ginesys products and services and
  • other integrated third-party offerings.
  •  To provide active pre-sales, techno-functional support to the sales team.
  • Candidates with experience in Retail ERP will have an added preference.

    Interested candidates fulfilling the desired eligibility criteria drop in your CV at [website]

    Job Type: Full-time

    Salary: ₹600,000.00 - ₹900,000.00 per year



    Ability to commute/relocate:
  • Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

    Experience:
  • total work: 4 years (Preferred)


    Work Location: In person

    Speak with the [phone number]

    • Example 3

    Ensure 100% complaints closure within TAT without compromising on customer satisfaction Understand customers issues and concerns, assist the customer with resolution Coordination with internal teams liaise with sales, qig, credit, operations for data / details requirement needed for resolving the customer issues Assist qig / nodal officers in drafting response with requisite details. Process improvements Jointly with other stake holders - Identifying areas for improvement in resolving the CRM within TAT. Skills Sound domain knowledge of logistics and understanding of ELD, regulatory aspects, well versed with product, policy and processes, Good understanding of Sales, Operation and processes. Solutions oriented and troubleshooting approach Good communication & interpersonal skills, People Management, Perseverance, aptitude for process improvements.

    English is must.

    Job Type: Full-time

    Salary: ₹20,000.00 - ₹50,000.00 per month

    Schedule:
  • Rotational shift
    Supplemental pay types:
  • Overtime pay



    Ability to commute/relocate:
  • Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

    Experience:
  • total work: 1 year (Preferred)


    Work Location: In person

    Speak with the [phone number]

    • Example 4

    Customer Service Manager at Unbox Robotics

    About Unbox Robotics

    We at Unbox Robotics are revolutionising warehouses and distribution centres by building the world's most compact, powerful, and flexible mobile robotics systems for the new age of warehousing. Our product is the World's 1st of its kind AI-powered parcel sorting robotic system that gets installed 10X faster, saves 50+% space and improves productivity by more than 3X with 50% fewer robots than that of the competition. Founded in 2019, we are backed by marquee investors and angels. We are looking to add to our team of thinkers, innovators and doers and would love to have you join us at the
    Pune, India office and build the future of on-demand robotics logistics solutions.

    Roles & Responsibilities:

  • Supervise and lead all service processes and operations across all the sites.

  • Track expenses and oversee the budget for service functions.

  • Create and implement service functional procedures for optimising resource and cost.

  • Conduct regular inspections of the facilities to detect and resolve [website] the non core activities for the team.

  • Plan and manage all preventive ,Opportunity & Predictive maintenance activities to maintain performance of equipment. Highlight recurring problems to relevant stakeholders and drive warroom projects to resolve such problems.

  • Manage and Optimise the staffing requirement for site operations and Monitor their performance maintaining required skill matrix with the help of technical trainer.

  • Ensure all employees adhere to the safety policies and procedures.

  • Encourage team for implementation of 5Ss and Kaizen activities. Conduct monthly reviews for the same.

  • Review daily progress reports and maintenance logs.

  • Oversee and optimise spare parts management for all the sites considering the SLAs signed with customers.

    Requirements:

  • Extensive knowledge of Electronics systems like PCBs, Sensors and Mechanical tools.
  • Strong desire to learn along with professional drive
  • Technical Understanding of various sensors, actuators and automation technologies.
  • Excellent verbal and written communication skills in English and Hindi.
  • Strong Leadership and people management skills.

    Good to Have:

  • Certification in Six Sigma and Lean
  • Experience in project deployment.
  • Experience with Remote site Management
  • Knowledge about Robotic and warehouse industry.

    Eligible Candidates:
  • Desired Qualification : B.E. / B. Tech in the Electrical/ Electronics/Instrumentation domain
  • Work Experience : 7-10 years of Experience

    We Value:
  • Strong willingness to put in the extra effort when required
  • Good interpersonal skills and ability to work in a team environment
  • Ability to work in stressful situations

    Work Location:Pune (Some travel required)

    Work Mode:In Campus

    Salary Range:Competitive Salary

    Job Type: Full-time

    Salary: From ₹1,000,000.00 per year

    Benefits:
  • Flexible schedule
  • Food provided
    Schedule:
  • Flexible shift
  • Monday to Friday
    Supplemental pay types:
  • Performance bonus
  • Yearly bonus

    Ability to commute/relocate:
  • Deccan Gymkhana, Pune - 411004, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

    Experience:
  • 7 total work: 5 years (Preferred)

    Speak with the employer
    +91 Deadline: 01/01/2022

    • Example 5

    Company description

    Bringing novel ideas to life has been our ardor and we envisage being a one stop real estate & lifestyle brand spread across the country and the world. Realizing the cherished dreams of our customers has constantly driven our achievements and today we take pride in revering the inimitable bond we share with 2000+ happy customers.

    Job description

    Customer Support will form an important part of the job [website] communication, Email, Report preparation and validation, Documentation, Agreement preparation, attending customer grievance and provide a solution for their concerns.

    Work Remotely
  • Temporarily due to COVID-19

    Job Types: Full-time, Regular / Permanent

    Salary: From ₹15,000.00 per month

    Benefits:
  • Cell phone reimbursement
  • Health insurance
  • Leave encashment
  • Work from home
    Schedule:
  • Day shift
  • Fixed shift
  • Weekend availability
    Supplemental pay types:
  • Performance bonus

    COVID-19 considerations:
    Yes

    Education:
  • Bachelor's (Preferred)

    Experience:
  • total work: 2 years (Preferred)

    Language:
  • English (Preferred)

    Speak with the [phone number]

    • Example 6

    Basic Criteria

    - Minimum Graduate
    - 2-3 years of experience as a Customer Service Manager
    - Good Verbal & Written Communications Skills
    - Basic or Advanced Excel
    - Comfortable to Travel Interstate

    Skills
    CRM Skills,
    Team Development Skills,
    Leadership Skills, Delegation Skills,
    Organizational & Planning Skills,
    Problem Solving

    Roles and Responsibilities
  • Taking ownership of customers' issues and following problems through to resolution
  • Setting a clear mission and deploying strategies focused on that mission
  • Develop service procedures, policies, and standards
  • Keep an accurate record of customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Recruit, mentor, and develop customer service executives and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry's developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities

    Job Types: Full-time, Regular / Permanent

    Salary: ₹350,000.00 - ₹425,000.00 per year

    Schedule:
  • Morning shift

    Speak with the [phone number]

    • Example 7

    Supervise day-to-day operations in the customer service department.

    Respond to customer service issues in a timely manner. Create effective customer service procedures, policies, and standards. ... Manage the approved budget of the customer service department.

    NEED Skills:

  • Customer greetings & service in the showroom
  • Planning & development skills
  • Graviences handling
  • Service team coordination
  • Budget oversight

    ROLE OF Manager-Customer CARE (In Automobile Industry):
  • Supervise day-to-day operations in the customer service department.
  • Respond to customer service issues in a timely manner.
  • Create effective customer service procedures, policies, and standards.
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  • Implement an effective customer loyalty program.
  • Maintain accurate records and document all customer service activities and discussions.
  • Assess service statistics and prepare detailed reports on your findings.
  • Manage the approved budget of the customer service department.
  • Stay informed on the latest industry techniques and methods.

    Job Type: Full-time

    Salary: ₹15,000.00 - ₹20,000.00 per month

    Benefits:
  • Cell phone reimbursement
  • Life insurance
  • Paid sick time
  • Paid time off
    Schedule:
  • Day shift
    Supplemental Pay:
  • Commission pay
  • Performance bonus
  • Yearly bonus

    Education:
  • Bachelor's (Required)

    Experience:
  • total work: 2 years (Required)
  • CRM: 2 years (Required)

    Speak with the [phone number]

    • Example 8

    About company

    PropertyAngel is a leading O2O second landlord platform. We are a Bangalore-based proptech company, providing professional housing asset management for individual apartments, villas and houses.

    Our larger mission is to innovate to simplify & secure real estate affairs. Incorporated in November 2014, we have over 1.5 million sft under management, maintain a customer presence across 95 countries, and timely rent disbursement of 100%.

    We are looking for candidates who fit our value system of:

  • Transparency & honesty

  • Customer Delight

  • Innovation & Improvement

  • Learning & Growth

  • Ownership

  • Teamwork & Kindness

  • Empowerment

    More about our value systems & working with us can be found here:

    [website]

    [website]

    Job Description-Customer service Manager- 4-5LPA

    We are looking for a Customer Service/Experience Manager to enable PropertyAngel to provide phenomenal customer experience. We are looking for someone with a great track record of phenomenal customer satisfaction, and demonstrated operational & leadership experience

    Your specific responsibilities would include:

    · Setting standards & SLAs

    · Mentoring your team &motivating them to achieve individual and team targets.

    · Reviewing and resolving escalations

    · Conflict resolution

    · Supporting and enabling process improvements

    · Hiring and training new hires

    · Tracking metrics & SLAs and working to constantly improve the same.

    We are looking for candidates with strong analytical skills and strong operational experience.

    You need to be hands-on, able to effectively oversee and direct team members while providing excellent customer service and also have the following skills:

  • Customer service tools – You must have expertise with Freshdesk and/or similar tools
  • Team leadership– You need to manage a small team, so effective team coordination and organization skills are vital
  • Problem-solving skills– this role also requires significant problem-solving skills, as you will need to assess the situation when a customer calls or emails and rapidly arrive at a resolution
  • Communication skills– this role relies heavily on both written and verbal communication when interacting with customers and directing team members, so excellent written and oral communication skills is desired.
  • Conflict resolution– You must quickly and effectively resolve customer issues, particularly when a customer is unhappy with the company’s product or service

    Experience:

    Candidates with 6 to 10 years of experience can apply.

    CTC: 4L-5L/annum

    Job Types: Full-time, Regular / Permanent

    Salary: ₹300,000.00 - ₹500,000.00 per year

    Benefits:
  • Cell phone reimbursement
  • Health insurance
  • Life insurance
  • Provident Fund
    Schedule:
  • Day shift

    COVID-19 considerations:
    Should be fully vaccinated

    Experience:
  • total work: 1 year (Preferred)

    Speak with the 91 74064 84455

    • Customer Service Manager job summary

    A good job description starts with an attention-grabbing summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job, so jobseekers can determine if they are qualified, or if the job is suitable for them.

    Example of a Customer Service Manager job summary

    Our start-up shipping and courier service need to add a Customer Service Manager to our growing team. The successful candidate will focus on all aspects of customer satisfaction and care, as well as the supervision of our dedicated Customer Service Associates. We need a Customer Service Manager who can take charge of our customer service department and foster positive relationships with our clients. If you know how to find unique ways to deal with customer complaints or concerns, you’d be a perfect fit for this position. We offer excellent benefits, a competitive starting salary and paid leaves as well as opportunities for advancement.

    Customer Service Manager responsibilities and duties

    The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and the title of the manager the person will report to.

    • Oversee our customer service team
    • Manage and train Customer Associates
    • Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
    • Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service
    • On-board new employees and train them based on your expertise and skill set
    • Create and implement an effective customer loyalty program

    Customer Service Manager qualifications and skills

    Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you expect from a successful candidate. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

    • 10+ years’ experience in customer service
    • 5+ years’ supervisory experience
    • Bachelor’s Degree in Business Administration or a related field preferred
    • Extensive e-commerce background
    • Ability to translate your skills to other employees through training and mentoring
    • Excellent verbal and written communication skills
    • Proficiency with Microsoft Office Suite and Google Docs
    Ready to hire?Build a job description

    Job Description Examples

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