Logistics Coordinator job summary
A good job description starts with an attention-grabbing summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is suitable for them.
Example of a Logistics Coordinator job summary
Our cargo services and shipping firm is in immediate need of a Logistics Coordinator for our customer service department. The successful candidate will be responsible for managing all aspects of shipping routes and delivery, specifically with regard to customer satisfaction. We like to encourage repeat business among our customers, so we take customer service seriously. Everyone in the logistics department is responsible for responding immediately to customer questions and complaints and for notifying customers about any delays in the delivery schedule. Staying on top of all accounts and coordinating with other departments are essential qualities to possess in this position.
Logistics Coordinator responsibilities and duties
The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and the title of the manager the person will report to.
- Manage the maintenance, preparation and routing of purchase orders
- Prepare accurate bills of lading
- Satisfy air bills in a timely manner
- Communicate with van lines and airlines to ensure prompt pick-up and delivery of shipments
- Arrange same-day deliveries whenever possible
- Review purchase orders and shipment contents prior to releasing them from our facility
- Track and analyze mis-shipments to ensure they don’t occur again
- Respond to customer inquiries and refer clients to the appropriate channels
- Ensure quality of all services and processes within the facility
Logistics Coordinator qualifications and skills
Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you expect from a successful candidate. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.
- Diploma required (Bachelor’s degree preferred)
- 5+ years’ experience in customer service or logistics management a must
- Excellent communication and problem solving skills
- Inventory maintenance experience a plus
- Ability to work well in a fast-paced environment