Account Representative job summary
A good job description starts with an attention-grabbing summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is suitable for them.
Example of an Account Representative job summary
Our inbound marketing agency needs an Account Representative to join our team. We’re looking for the best and brightest talent in the industry and a professional who understands the value of results-driven customer service. The successful candidate will be responsible for all client communications, including taking briefs, conducting brainstorming sessions, communicating results of campaigns and processing complaints or concerns. He or she will also manage the administrative side of our accounts and make outbound sales calls to generate leads. We offer a competitive salary and bonus structure as well as benefits for the right candidate.
Account Representative responsibilities and duties
The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and the title of the manager the person will report to.
- Familiarize yourself with all current accounts
- Communicate with clients about campaign direction, deliverables and next steps
- Record all transactions relating to client payments
- Generate and distribute invoices for services rendered
- Audit all client files quarterly to ensure accurate record keeping
- Communicate with the creative, accounting and management departments of the business
- Monitor company email and other communication systems to ensure fast responses to clients
- Meet with clients to discuss future projects and campaigns
Account Representative qualifications and skills
Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you expect from a successful candidate. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.
- Minimum 3+ years’ experience in marketing
- Bachelor’s Degree in Marketing, Communications or related field preferred
- Experience working with public relations professionals a plus
- Excellent verbal and written communication skills
- Basic accounting skills a plus
- Familiarity with inbound marketing best practices preferred
- Ability to multi-task in a fast-paced environment
- Minimum typing speed of 50 wpm (words per minute)
- Excellent 10-key skills a plus
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