Scheduler job summary
A good job description starts with an attention-grabbing summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is suitable for them.
Example of a Scheduler job summary
Our busy outpatient surgery center is in immediate need of an organized and dedicated Scheduler to join our staff. We see up to 50 patients per day in each of our two facilities, and we’re hoping to increase our efficiency by a considerable margin while still providing excellent care and support for our patients. Most of our patients are adults, between the ages of 25 and 60, who require flexible scheduling and excellent follow-through. If you enjoy fast-paced work and you take a meticulous approach to your tasks, we’re interested in hearing from you. This position involves communicating with patients both over the phone and in person.
Scheduler responsibilities and duties
The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and the title of the manager the person will report to.
- Answer phone calls to our dedicated scheduling line and book appointments for consultations, surgeries and follow-up visits
- Greet patients who walk into the clinic and assist them with booking future appointments
- Call patients two days prior to their appointments to remind them of their day and time
- Change appointments for patients and communicate with other health care professionals about changes to preparation
- Send reminder cards to patients about upcoming surgeries
- Follow up with patients to ask about the level of service they received
- Coordinate schedules with surgeons, nurses and other health care professionals
- Work in emergency appointments and resolve scheduling conflicts
Scheduler qualifications and skills
Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you expect from a successful candidate. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.
- High school diploma/GED required
- Previous clerical or administrative experience a plus
- Ability to learn basic computer programs and processes
- Excellent phone manner
- Advanced communication and organizational skills
- Basic knowledge of health care terminology highly desired
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