Porter job summary
A good job description starts with an attention-grabbing summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is suitable for them.
Example of a Porter job summary
Our company is searching for a reliable Porter who can handle a variety of tasks simultaneously, while also delivering a high level of customer service. The Porter will be responsible for greeting guests as they check in at the front desk, responding to various types of maintenance calls from guests and assisting the room service crew in maintaining an efficient schedule. The ideal candidate for this position has a positive attitude and is dedicated to making each guest’s stay as pleasant as possible.
Porter responsibilities and duties
The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and the title of the manager the person will report to.
- Ensure that all bags and other guest effects are properly tagged and get to the right room
- Assist in answering front desk calls and transferring calls to the proper people within the facility
- Work with the customer service team to help set up special events and update event signs throughout the facility
- Respond immediately to assigned guest calls that concern minor room maintenance and other guest needs
- Act as part of the room service team during the busier times of the day
Porter qualifications and skills
Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you expect from a successful candidate. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.
- Diploma required
- Must be able to lift at least 40 pounds at a time
- Experience with software platforms such as GuestPoint and InnTender a plus
- Reliable and able to work occasional nights and weekends
- Exceptional customer service skills
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