Medical Office Assistant job summary
A good job description starts with an attention-grabbing summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is suitable for them.
Example of a Medical Office Assistant job summary
Our internal medicine practice has an immediate need for an organized, reliable Medical Office Assistant. The successful candidate will be responsible for fulfilling number of administrative duties in both the front and back of the office, including billing support, scheduling, coding, patient communication and filing. We’re looking for a team player who thrives in a fast-paced environment and enjoys working directly with people. If you have experience in the medical field, you might be perfect for this position. We promote from within, so career advancement is a possibility with this position. We offer excellent benefits.
Medical Office Assistant responsibilities and duties
The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and the title of the manager the person will report to.
- Answer multi-line phone system and take appointments or direct calls to the appropriate party
- Greet patients when they arrive at the office and provide them with any necessary paperwork or other information
- Collect co-pays and other fees required prior to the office visit or treatment
- Direct patients to the lab area for scheduled blood work and other testing
- Verify insurance coverage and assist the billing department with processing claims
- Schedule appointments and confirm appointments two days in advance
- Assist patients with re-scheduling appointments and other scheduling issues
- Communicate test results to patients when directed by physicians or nursing professionals
- Inform patients of credit card declines and other billing issues
Medical Office Assistant qualifications and skills
Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you expect from a successful candidate. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.
- Diploma required
- 2+ years’ administrative experience
- Medical office experience a plus
- Professional and courteous disposition
- Excellent communication and time management skills
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